I was doing some paperwork in the office when a co-worker walked up to me.
CW: Uhh, there's a customer out there who says he is not happy with his meal.
Me: OK, do you really need me? Can't <supervisor> handle it?
CW: Well, I think you should see this.
CW led me into the kitchen and showed me his plate. The plate was EMPTY, it was practically licked clean, except for a TINY piece of steak, probably about the size of a thumb nail.
CW: I didn't throw anything away. The plate was like that when I collected it. I even checked the table half way through their meals and he said everything was fine. When they finished, I cleared the table and he said the entire meal was disgusting and that the steak was raw.
Me: *sighs* OK, I'll go over.
I went over.
SC: So YOU'RE the manager?
Me: Yes sir. My co-worker informs me that you were unsatisfied with your meal?
SC: That doesn't even BEGIN to cover it! I was served RAW meat! I ATE raw meat!
Me: I am sorry about that. How did you want your steak cooked?
SC: MEDIUM. You know...MED-IIII-UMM!
Me: I also understand that my co-worker came and checked your table half way through your meal. Did you ask her to return the meal to the kitchen so it could be cooked more to your liking?
SC: I couldn't reply to her...I was just so...disgusted that I was being forced to eat raw meat!
My brain started to implode.
Me: OK, can I offer you some complimentary drinks?
SC: No!
Me: A dessert?
SC: NO! Jesus! Take the hint! I want money!
Me: Money?
SC: Yes! Give me money!
Other customers were starting to take great interest on what was going on.
Me: Sir, please keep your voice down.
SC: OK, get me someone who KNOWS what they are doing and who will give me what I want!
Me: Unfortunately I am the person in charge tonight.
SC: You have to get me someone else! I don't want to talk to you!
Me: Sir, I have offered you drinks, I have offered you a dessert, I am not offering you money. I saw the plate, and I believe you got your moneys worth.
SC: You really are a TERRIBLE manager! You're refusing me a refund?
Me: I'm sorry sir, but I am.
SC: After I have been poisoned? After I ate raw meat? What's going to happen to me? Do I have to go to hospital? Will you pay so I can have my stomach pumped?
Me: Sir, you're being ridiculous now. It was a steak. People eat steaks BLUE here.
SC: All meat has to be cooked thoroughly or you POISON people! You're SHIT!
Me: OK, I am not talking to you anymore.
I scribbled a note on his reciept.
Me: That's my name. Ring the number on your reciept on Monday and you can speak to my manager about me.
I was getting very aggitated at this point. You may not be able to tell from reading this, but he was HORRIBLE. He spoke to me like something he had just scraped off his shoe, and I was feeling very humiliated as A LOT of people were now watching.
SC: You do know it's against the law to refuse refunds?
Me: Call the police then.
SC: I AM GOING TO SEE TO IT YOU WILL NOT BE A MANAGER FOR MUCH LONGER. JUST YOU WAIT!
Me: You do that...
I turned around and walked away
Me: ...you fucking prick.
I left a note for the manager about the guy. Let's see if he calls.
CW: Uhh, there's a customer out there who says he is not happy with his meal.
Me: OK, do you really need me? Can't <supervisor> handle it?
CW: Well, I think you should see this.
CW led me into the kitchen and showed me his plate. The plate was EMPTY, it was practically licked clean, except for a TINY piece of steak, probably about the size of a thumb nail.
CW: I didn't throw anything away. The plate was like that when I collected it. I even checked the table half way through their meals and he said everything was fine. When they finished, I cleared the table and he said the entire meal was disgusting and that the steak was raw.
Me: *sighs* OK, I'll go over.
I went over.
SC: So YOU'RE the manager?
Me: Yes sir. My co-worker informs me that you were unsatisfied with your meal?
SC: That doesn't even BEGIN to cover it! I was served RAW meat! I ATE raw meat!
Me: I am sorry about that. How did you want your steak cooked?
SC: MEDIUM. You know...MED-IIII-UMM!
Me: I also understand that my co-worker came and checked your table half way through your meal. Did you ask her to return the meal to the kitchen so it could be cooked more to your liking?
SC: I couldn't reply to her...I was just so...disgusted that I was being forced to eat raw meat!
My brain started to implode.
Me: OK, can I offer you some complimentary drinks?
SC: No!
Me: A dessert?
SC: NO! Jesus! Take the hint! I want money!
Me: Money?
SC: Yes! Give me money!
Other customers were starting to take great interest on what was going on.
Me: Sir, please keep your voice down.
SC: OK, get me someone who KNOWS what they are doing and who will give me what I want!
Me: Unfortunately I am the person in charge tonight.
SC: You have to get me someone else! I don't want to talk to you!
Me: Sir, I have offered you drinks, I have offered you a dessert, I am not offering you money. I saw the plate, and I believe you got your moneys worth.
SC: You really are a TERRIBLE manager! You're refusing me a refund?
Me: I'm sorry sir, but I am.
SC: After I have been poisoned? After I ate raw meat? What's going to happen to me? Do I have to go to hospital? Will you pay so I can have my stomach pumped?
Me: Sir, you're being ridiculous now. It was a steak. People eat steaks BLUE here.
SC: All meat has to be cooked thoroughly or you POISON people! You're SHIT!
Me: OK, I am not talking to you anymore.
I scribbled a note on his reciept.
Me: That's my name. Ring the number on your reciept on Monday and you can speak to my manager about me.
I was getting very aggitated at this point. You may not be able to tell from reading this, but he was HORRIBLE. He spoke to me like something he had just scraped off his shoe, and I was feeling very humiliated as A LOT of people were now watching.
SC: You do know it's against the law to refuse refunds?
Me: Call the police then.
SC: I AM GOING TO SEE TO IT YOU WILL NOT BE A MANAGER FOR MUCH LONGER. JUST YOU WAIT!
Me: You do that...
I turned around and walked away
Me: ...you fucking prick.
I left a note for the manager about the guy. Let's see if he calls.
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