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Emails and phone calls still = Insanity
Me: If you need further assistance, please contact us at 1-800-555-1234.
Customer: If there is a number I need to call, please give me the number.
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Customer: I would like digital cable, please.
Me: OK, how many boxes would you like in your home, mam?
Customer: (shrieking) Well ONE, don’t you think?!
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Email: “Cannot excess my account.”
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Customer: So the tech will be out tomorrow between 7:30-10am?
Me: Yes.
Customer: I’ll take that bet!
Customer: If there is a number I need to call, please give me the number.
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Customer: I would like digital cable, please.
Me: OK, how many boxes would you like in your home, mam?
Customer: (shrieking) Well ONE, don’t you think?!
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Email: “Cannot excess my account.”
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Customer: So the tech will be out tomorrow between 7:30-10am?
Me: Yes.
Customer: I’ll take that bet!