Customer comes up to my counter with a Chicago map. Lays it down and I ring it up. Ok so far.
Customer's not happy with the price. Ok, what's up? The tag says a different price? Uh-huh. We'll it's pre-priced at $6.95, and that's how it's ringing up.
As a sidebar, he uttered this little gem: "Well, the price is the reason I picked it." Ohhhhhh well then....
Anyway, so I decide to humor the guy and take a little field trip. Sure enough, there's a mylar for the wrong item that says $5.95. But what the heck. I'll honor it. We'll still be here tomorrow.
Now, while I'm over there, I notice another fine fellow looking at the maps. Without looking back, I know exactly what he's bringing over to my counter. But first, I ring up the first customer, he's happy and he leaves.
Other customer comes up with (yup) same map. Lays it down, and I decide to be nice 'cause I know exactly what he's about to say. Price mod it for $5.95. With tax, the total is 6-something.
Ready for this?
SC: "Hey. You only charged the other guy 5-something."
Me: "Yup. And I'm giving you the same price."
SC: "No you're not. It says 6.## here!"
Me: "Yeah, well, our beloved mayor needs his cut." (I always like to make a crack at Mayor Daley instead of the generic "That's 'cause of sales tax, dur!")
SC slaps the map on my counter and walks away, as if making it personal is gonna make me feel bad.
Yeah. That's right. This guy's so stuck on getting that map for a buck off that he ignores everything else... even sales tax!
I have a good laugh about it with one of the managers and get on with my life.
Customer's not happy with the price. Ok, what's up? The tag says a different price? Uh-huh. We'll it's pre-priced at $6.95, and that's how it's ringing up.
As a sidebar, he uttered this little gem: "Well, the price is the reason I picked it." Ohhhhhh well then....
Anyway, so I decide to humor the guy and take a little field trip. Sure enough, there's a mylar for the wrong item that says $5.95. But what the heck. I'll honor it. We'll still be here tomorrow.
Now, while I'm over there, I notice another fine fellow looking at the maps. Without looking back, I know exactly what he's bringing over to my counter. But first, I ring up the first customer, he's happy and he leaves.
Other customer comes up with (yup) same map. Lays it down, and I decide to be nice 'cause I know exactly what he's about to say. Price mod it for $5.95. With tax, the total is 6-something.
Ready for this?
SC: "Hey. You only charged the other guy 5-something."
Me: "Yup. And I'm giving you the same price."
SC: "No you're not. It says 6.## here!"
Me: "Yeah, well, our beloved mayor needs his cut." (I always like to make a crack at Mayor Daley instead of the generic "That's 'cause of sales tax, dur!")
SC slaps the map on my counter and walks away, as if making it personal is gonna make me feel bad.
Yeah. That's right. This guy's so stuck on getting that map for a buck off that he ignores everything else... even sales tax!
I have a good laugh about it with one of the managers and get on with my life.
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