Reasonably good day today. Tech support decided to call during my lunch break, but hey, as my girlfriend says, "Lunch isn't lunch; lunch is work."
So I'm finishing out my day, and this lady comes by to pick up her orders. Okiedokie.
Before I continue, I should point out that our photofinishing claim checks all print out with a coupon on the bottom now. Some offer a free CD with prints, a lot of them are volume-boosters (buy 1, get 1 50% off; buy 2, get 1 free), etc. However, they must be presented when you drop off your film for processing, and they are (for that reason) only good on your *next* order.
Anyway, so this lady has a bunch of one set, one hour orders (i.e., our cheapest service). And she shows me the coupon and asks since she won't be able to use enough film for her process 1, get 1 50% off coupon before it expires, can I just apply them to the orders she's picking up today.
I explain to her that the coupon is only good on a new order, that the system won't apply it unless she presents it when she's dropping off film, and finally, I explain to her that since she's only paying for a single set, she's actually getting the best price I can offer her for her pictures.
Customer gets all entitlement whore on me, dropping this pearl of suckiness out of what I refuse to call her mouth until I see her use it to eat:
"How is the 'best price you can give me' the price I have to pay?"
That's the problem with sucky customers. They have you at a huge disadvantage because you have to actually make *sense*!
Anyway, after a couple more minutes (she is so lucky I have nothing better to do!), I hear the magic words, "Let me talk to a manager."
After a few minutes of, "I am the manager. I am the photo manager, and I'm not giving you a discount on these orders," I finally decide I've had enough. I call over an assistant manager.
AM: "What's up?"
Me: "This lady wants a discount."
Then, I make it painfully clear to the manager, the customer and anybody else within earshot that this customer wants a discount on our least expensive service.
And then I let her have at it.
Of course, the customer got her discount. In the end, they always do.
Meh. What's on TV?
So I'm finishing out my day, and this lady comes by to pick up her orders. Okiedokie.
Before I continue, I should point out that our photofinishing claim checks all print out with a coupon on the bottom now. Some offer a free CD with prints, a lot of them are volume-boosters (buy 1, get 1 50% off; buy 2, get 1 free), etc. However, they must be presented when you drop off your film for processing, and they are (for that reason) only good on your *next* order.
Anyway, so this lady has a bunch of one set, one hour orders (i.e., our cheapest service). And she shows me the coupon and asks since she won't be able to use enough film for her process 1, get 1 50% off coupon before it expires, can I just apply them to the orders she's picking up today.
I explain to her that the coupon is only good on a new order, that the system won't apply it unless she presents it when she's dropping off film, and finally, I explain to her that since she's only paying for a single set, she's actually getting the best price I can offer her for her pictures.
Customer gets all entitlement whore on me, dropping this pearl of suckiness out of what I refuse to call her mouth until I see her use it to eat:
"How is the 'best price you can give me' the price I have to pay?"
That's the problem with sucky customers. They have you at a huge disadvantage because you have to actually make *sense*!
Anyway, after a couple more minutes (she is so lucky I have nothing better to do!), I hear the magic words, "Let me talk to a manager."
After a few minutes of, "I am the manager. I am the photo manager, and I'm not giving you a discount on these orders," I finally decide I've had enough. I call over an assistant manager.
AM: "What's up?"
Me: "This lady wants a discount."
Then, I make it painfully clear to the manager, the customer and anybody else within earshot that this customer wants a discount on our least expensive service.
And then I let her have at it.
Of course, the customer got her discount. In the end, they always do.
Meh. What's on TV?
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