I was helpig in Home E today when i heard of this gem. Since i was on the till my co-worker took a call that came through. In essence a man had purchased a cd from us and it was defective and he was wondering if he can have it exchanged. No biggie my co-worker says sure make sure to bring in your reciept etc etc etc. Sounds fine. This is followed by something like 'well since im so far away you should give me *name of other cd he wants* free. My co-worker obviously says jhe cant do that.
They banter back and forth my co-worker (another young kid) is starting to get annoyed and looks thankful when the customer pulls the 'I want you to ask a manager' line.
He asks a manager who agrees with the 'no we are not giving you free stuf couse sony scrrewed up' line we gave the customer. Unfortunatly this is not good enough for said customer and he requrests a higher up manager to be asked.
We tell him we will phone him back.....We tell our assistant manager (highest ranked today) and he agrees with us.
Finaly said customer says he will be in thursday to do the exchange.
I condensed it a bit but he gave us a hardass time about it for a good 30 minutes.....so we put the cd he wants on hold with a little sign saying
* DO NOT SELL, EXCHANGE ITEM!!!!! P.S. Dont give him free stuff. Enjoy*
guess i'll see if anything comes of it on thursday
They banter back and forth my co-worker (another young kid) is starting to get annoyed and looks thankful when the customer pulls the 'I want you to ask a manager' line.
He asks a manager who agrees with the 'no we are not giving you free stuf couse sony scrrewed up' line we gave the customer. Unfortunatly this is not good enough for said customer and he requrests a higher up manager to be asked.
We tell him we will phone him back.....We tell our assistant manager (highest ranked today) and he agrees with us.
Finaly said customer says he will be in thursday to do the exchange.
I condensed it a bit but he gave us a hardass time about it for a good 30 minutes.....so we put the cd he wants on hold with a little sign saying
* DO NOT SELL, EXCHANGE ITEM!!!!! P.S. Dont give him free stuff. Enjoy*
guess i'll see if anything comes of it on thursday
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