The past couple weeks I've been helping another team get their email volume back under control. I can't go into too much detail about this one for various reasons, but it involves selling restrictions that limit how many certain types of items can be listed in a certain time frame. This is the queue that deals with people that are hitting the limits and are requesting the limits be increased or removed. There's a lot more to it than that, but again, I can't really discuss it.
Now, on to the emails!
Message: HI I CAN NOT ADD ITEMS TO MY LIST PLEASE RESPONSE tHANKS , GOOD LUCK.
"good luck"??? Good luck with what? Pulling up your account to review it? Maybe you have it backwards - "Good luck getting your limits raised!"
Message: I have a 100% satisfaction rating
That's nice, but I think your girlfriend has been lying to you...
Message: I have 100% positive feedback!!! I demand you remove these limits from my account!!!"
Yes, and a whole mess of policy violations!
At least half of the emails claim to have "100% feedback" as their proof to make us increase/remove the selling restrictions. What makes them think that's the only thing we check??? We're not limited to what other members can see, we can see EVERYTHING!!! (Except financial info, for security reasons. )
And yet, we see people write in DEMANDING the restrictions be removed the same day that they've had counterfeit items removed because the restrictions won't let them relist it!
Then there are the ones that use profanity every other word. We understand that suddenly hitting the limits can be frustrating, especially when you're trying to revise one that's already active. You're upset, we know, we'll even take that into consideration... but throwing a hissy fit and insulting us isn't going to help your case. In fact, being either polite or rude can make all the difference.
There were many, many more, but after a while they tend to blend together...
"Too many stupid people, not enough nukes!" - Me
Now, on to the emails!
Message: HI I CAN NOT ADD ITEMS TO MY LIST PLEASE RESPONSE tHANKS , GOOD LUCK.
"good luck"??? Good luck with what? Pulling up your account to review it? Maybe you have it backwards - "Good luck getting your limits raised!"
Message: I have a 100% satisfaction rating
That's nice, but I think your girlfriend has been lying to you...
Message: I have 100% positive feedback!!! I demand you remove these limits from my account!!!"
Yes, and a whole mess of policy violations!
At least half of the emails claim to have "100% feedback" as their proof to make us increase/remove the selling restrictions. What makes them think that's the only thing we check??? We're not limited to what other members can see, we can see EVERYTHING!!! (Except financial info, for security reasons. )
And yet, we see people write in DEMANDING the restrictions be removed the same day that they've had counterfeit items removed because the restrictions won't let them relist it!
Then there are the ones that use profanity every other word. We understand that suddenly hitting the limits can be frustrating, especially when you're trying to revise one that's already active. You're upset, we know, we'll even take that into consideration... but throwing a hissy fit and insulting us isn't going to help your case. In fact, being either polite or rude can make all the difference.
There were many, many more, but after a while they tend to blend together...
"Too many stupid people, not enough nukes!" - Me
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