I work in at Random Craft Store and have been for a number of years. We've been busy the last two weeks with Christmas stuff and people coming in with receipt coupons to use. No big deal.
Last week I was at the register with two older ladies -- probably in their late fifties, early sixties -- when the phone rings. Now anyone who is running register also needs to pick up the phone, ask where they need to direct their questions to, and then page the right department/person to help the customer on the phone. Eight out of ten times the cashier can't just drop what they are doing and check on something, unless the product is right there in front of them and they just can't keep letting the phone ring over and over again -- we've been told to don't do that.
Anyways, I picked up the phone and said the usual greeting. I had the first lady's money in my hand and was about to punch it in when I picked up the call. The customer on the other end of the phone wanted to know if there were frames on sale this week, and I said I'd send her call over to the frame shop. I must have said that six times because the lady couldn't understand the simple fact that I couldn't just run back over there to see if there was anything on sale.
When she asked me if I could look up at the ad, I point blankly told her that I had a line, we were busy, and that I'd HAVE to send her call over to the frame shop. She got all huffy and said fine, send her to the frame shop.
The two ladies in my line actually LAUGHED at the lady on the phone, saying that they'd do the same thing as I did. I laughed with them and got them on their way.
Last week I was at the register with two older ladies -- probably in their late fifties, early sixties -- when the phone rings. Now anyone who is running register also needs to pick up the phone, ask where they need to direct their questions to, and then page the right department/person to help the customer on the phone. Eight out of ten times the cashier can't just drop what they are doing and check on something, unless the product is right there in front of them and they just can't keep letting the phone ring over and over again -- we've been told to don't do that.
Anyways, I picked up the phone and said the usual greeting. I had the first lady's money in my hand and was about to punch it in when I picked up the call. The customer on the other end of the phone wanted to know if there were frames on sale this week, and I said I'd send her call over to the frame shop. I must have said that six times because the lady couldn't understand the simple fact that I couldn't just run back over there to see if there was anything on sale.
When she asked me if I could look up at the ad, I point blankly told her that I had a line, we were busy, and that I'd HAVE to send her call over to the frame shop. She got all huffy and said fine, send her to the frame shop.
The two ladies in my line actually LAUGHED at the lady on the phone, saying that they'd do the same thing as I did. I laughed with them and got them on their way.
Comment