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I'm a supervisor at a call center for a part D medicare provider. I won't say which. And this falls more under the category of Stupid rather than Sucky customers.
Its a sunday morning. A day when we get a dozen calls at best. (Thats why I volunteered to work sundays. I get to read and get paid for it.) An SC calls in and talks to one of my agents. After a bit, she waves me over to talk to the guy on the phone. So I take the call.
Me: Good morning, this is Matt, I"m a supervisor down here. What can I do for you this morning?
SC: That b**ch you got working the phone sucks.
Me: And why is that, sir?
SC: SHe won't give me my drugs.
Great. This is exactly how I want to spend the next hour.
Me: And which medications won't she authorize for you?
SC: Oxycodone and Marinol.
Even better. A high-power Pain killer and what amounts to artificial THC. I check through his medications list. The Oxycodone perscription has expired and there isnt' an authorization or a perscription for Marinol. I explain this to the SC.
SC:I don't give a sh*t what it says. I need my drugs.
Me: I"m sorry sir, I can't do that for you at this time.
SC: If I don't get my drugs real f**king fast, I'm gonna go start shooting cops until you give it to me. <hangs up>
One would think that this would be the end. but making terrorist threats about killing police officers is a pretty big thing.
When you call in to one of our call centers, you have to give your identification to the operator so they can look you up in the system. This SC did just that. So now I have his name, phone number and address at my fingertips. So I call the police department in his area.
Desk Seargent (DS): What can I do for you?
Me: I just spoke with Mr. Blahblahblah who lives at 1234 Old Stoner lane. He was threatening to start killing police officers if he didn't recieve certian narcotic medications.
DS: Ooooh, you mean Dave BlahBLAHblah. (The DS corrected me on the pronounciation of his name.) Yeah, he's a local character. We'll go have a talk with him. Sounds like he needs to be our guest again. We'll send someone out to take care of him.
Great. A guy that the police know by name.
Its a sunday morning. A day when we get a dozen calls at best. (Thats why I volunteered to work sundays. I get to read and get paid for it.) An SC calls in and talks to one of my agents. After a bit, she waves me over to talk to the guy on the phone. So I take the call.
Me: Good morning, this is Matt, I"m a supervisor down here. What can I do for you this morning?
SC: That b**ch you got working the phone sucks.
Me: And why is that, sir?
SC: SHe won't give me my drugs.
Great. This is exactly how I want to spend the next hour.
Me: And which medications won't she authorize for you?
SC: Oxycodone and Marinol.
Even better. A high-power Pain killer and what amounts to artificial THC. I check through his medications list. The Oxycodone perscription has expired and there isnt' an authorization or a perscription for Marinol. I explain this to the SC.
SC:I don't give a sh*t what it says. I need my drugs.
Me: I"m sorry sir, I can't do that for you at this time.
SC: If I don't get my drugs real f**king fast, I'm gonna go start shooting cops until you give it to me. <hangs up>
One would think that this would be the end. but making terrorist threats about killing police officers is a pretty big thing.
When you call in to one of our call centers, you have to give your identification to the operator so they can look you up in the system. This SC did just that. So now I have his name, phone number and address at my fingertips. So I call the police department in his area.
Desk Seargent (DS): What can I do for you?
Me: I just spoke with Mr. Blahblahblah who lives at 1234 Old Stoner lane. He was threatening to start killing police officers if he didn't recieve certian narcotic medications.
DS: Ooooh, you mean Dave BlahBLAHblah. (The DS corrected me on the pronounciation of his name.) Yeah, he's a local character. We'll go have a talk with him. Sounds like he needs to be our guest again. We'll send someone out to take care of him.
Great. A guy that the police know by name.
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