We get people here at the library that still goes through the automated: "You have reached Belk Library at XXX state university. press 1 for hours, 2 for circulation desk, 3 for reference desk."
We even respond with, "XXX Belk Library, how can I help you?"
And the first two things we usually get are: "Is this XXX Library?" and "What are your hours?"

just why????
We even respond with, "XXX Belk Library, how can I help you?"
And the first two things we usually get are: "Is this XXX Library?" and "What are your hours?"

just why????
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