If people used a personal pronoun on me, I would give them a gentle reality check:
SC: You screwed up my order!
Me: (insert look of startled suprise) "I" screwed up your order?
SC: Oh. Well, no, maybe not you....
I would go in with the attitude that no, I didn't screw up your order, but I AM the person who's gonna fix your problem. So be polite.
I think a lot of people just need to be dragged back into reality.
ARG! The Borg Collective. That used to drive me insane, too!
SC: So, can you do it?
Me:
SC: Well, I just explained it.
Me: You just explained it to me?
SC: No, to that guy over there.
Me: Well, can you please explain it to me?
SC: Why should I have to go through it all again?
Me: Because I have no idea what you said to him, since I'm not him?
SC: You screwed up my order!
Me: (insert look of startled suprise) "I" screwed up your order?
SC: Oh. Well, no, maybe not you....
I would go in with the attitude that no, I didn't screw up your order, but I AM the person who's gonna fix your problem. So be polite.

ARG! The Borg Collective. That used to drive me insane, too!
SC: So, can you do it?
Me:

SC: Well, I just explained it.
Me: You just explained it to me?
SC: No, to that guy over there.
Me: Well, can you please explain it to me?
SC: Why should I have to go through it all again?
Me: Because I have no idea what you said to him, since I'm not him?

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