So, these VIP's check in at 11pm one nigth, exactly at shift change.
#1.) The room requirements changed (they no longer needed doubles, just singles), so I needed to change the room types for each of the four different reservations.
#2.) One of them grabs a couple brochures and starts asking "Where's this?" while pointing at a picture in the brochure, WHILE I'M TRYING TO CHECK THEM IN!
#3.) This same person didn't bother to read the paragraph right beside the picture that SAYS WHERE IT IS!
#4.) When I politely offered to MapQuest it for him, he said that he'd just plug it into his GPS. ARRRGH, why couldn't he do that in the first place.
NOTE: This happened a couple of weeks ago, not tonight.
SC
#1.) The room requirements changed (they no longer needed doubles, just singles), so I needed to change the room types for each of the four different reservations.
#2.) One of them grabs a couple brochures and starts asking "Where's this?" while pointing at a picture in the brochure, WHILE I'M TRYING TO CHECK THEM IN!

#3.) This same person didn't bother to read the paragraph right beside the picture that SAYS WHERE IT IS!

#4.) When I politely offered to MapQuest it for him, he said that he'd just plug it into his GPS. ARRRGH, why couldn't he do that in the first place.
NOTE: This happened a couple of weeks ago, not tonight.
SC
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