We keep it in the null field

[depechemodefan]

Ugh, people dont' know when to shut up.

First guy (FG) was looking for a magazine, Art History.

FG: Where's the Art History, it's usually here on the rack.
Me: Someone must have picked it up.
FG: It's usually over here. You carry it.
Me: Someone must be looking at it.
FG: Where?
Me: I don't know. People can take the magazines to any floor.
FG: I'm not going to go look for it.
Me: Don't worry, we still carry it, it should show up.
FG: I know!

You know, that sad feeling when you look on the rack and you don't see the magazine you love there. And you ask about it? Sometimes asking about it will give you the result you want (ie, oh, I have it right here, I was going to put it up). But if it doesn't, stop asking the same f***ing question!

Lady on the phone=lp
lp: I'm looking for x, by y.
me: ok, let me look in the catalog...I'm sorry we don't have it.
lp: but his books get on the NYT bestsellers lists. I'm surprised you don't have the book.
me:...
lp: let's try k. I don't know the author.
me: ok...no, we dont' have that book.
lp: well y writes a lot of books, I'm surprised you don't have the book. I got a book by him from your library before...
me:...(note, I wanted to tell her "is there something else I can get for you, since this conversation is going no where" but that would get me in trouble, huh?)
lp: oh well.
me: you can make a suggestion for this book.
lp: I could, I don't know if the library would order it. Thank you.

Ugh, I tell you we don't have the book. What are you trying to fish from me? If we dont' have the book I can't make it appear. And since you can suggest for it, and we might get it, that is probably your best bet.

[malmalthekiller]

I hate those people.

At least you have a catalog.

I"ll be at customer service, and someone will call at 8 o'clock at night, asking if we have something in stock. Now, during the day (When I don't work, I have class) I could find the manager of that department, but not at night.

So I have no way of looking something up, and my CSM's always tell me to tell the customers they have to come in themselves, because I have enough stuff to do than run all over the store.

"Can't you look??" No, the store is huge, and I'm not leaving the desk (where I'm generally alone) to see if we have this certain brand of coffee filters.

[Apathy]

FG: I'm not going to go look for it.

Excellent, because I did suggest that you should do that. Also, it will free up more time in which you can screw off.

[depechemodefan]

Free time? What's that? You should see the pile of magazines people take off the racks and leave on tables. It would be nice for them to put the mags back where they found them, but I forgot, this is their home, and mom will pop up any min. now and let them have milk and cookies. Oh yeah, she's the mom everyone talks about; you know, t he one that doesn't make you pick up after yourself and let you put your feet on the table...

Anyway, I was putting up a huge ass pile of magazines (I needed a truck to put the magazines on to push them around and also so my arm won't get tired) when guy who wanted Art History (Not Art in America, not Art Business, not the The Metropolitan Museum of Art magazine, not Cleveland studies in the history of art, not Art on paper, not Western art digest, not Archives of Asian art...kind of notice we have a lot of magazines, and this is the just the art magazines?) came up to me asking for the thing. One of these days, when I go bat-shit crazy, I'm going to reach into my pants, dig around, and say, "Sorry, I don't have what you are looking for on me. Let me check the null chamber Baron Harkonnen had just exited." I just left the magazines on the truck, pushed it back to the desk and let those magazines just rot on the truck, that guy was just toxic.