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It's nights like tonight that make me seriously wonder why I am still in the food service industry.
My first party tonight was two barfly asswipes. They come in at a few minutes before 5. Happy hour is 5-7. They order two Buds, and ask if it is happy hour yet. I tell them no, not for a few minutes. They say screw it, get them the beers. I do. AFTER I have rung in said beers and deliver them, they try whining about how I should give them happy hour prices since it is only a few minutes away. As the bartenders AND management would rip me a new one if I did that, I don't do that. And I make it real clear that I cannot give them happy hour prices until it is, in fact, happy hour. Still whining, they pay me the six bucks for their beers. At happy hour prices, it would have been four bucks. They were whining over two bucks. They wander off to a different part of my bar...leaving me no tip. Gee...shocker there.
Later, I get a party of 12. They ask for separate checks. I tell them that it is house policy that we don't do separate checks. (Thank goodness.) They ask if they can at least have two separate checks for the two different tables they are at. Feeling generous, I agree. I take their drink and food orders, bring them their drinks. Later bring them their food. One of the ladies complains that there is too much dressing on her caesar salad. I offer very nicely to have the kitchen make her a new caesar salad with the dressing on the side. She declines, opting instead to get a second appetizer. A second lady complains about her frozen mojito, saying there are bits of lime and mint throughout the drink. I explain to her that that is the way a mojito IS. Nonetheless, like the caesar salad before it, I take the frozen mojito off the bill, and bring her a new drink. At this point, the first complaining lady starts asking about her second appetizer, saying all her friends are finishing their meals. Well, duh, they do have to COOK your second appetizer. I bring out said appetizer, and the people ask for their checks. Without question, I add the gratuity on to their checks (parties of 6 or more we can do that). Good thing, to, as these people pored over their checks for a while, trying to figure out who had what so they can be very exact as to who owed what. Had I not added the gratuity, I have no doubt I would have gotten screwed by their cheapness.
On a good note, I did have one party buy me a beer (yay!) and I had a few good tips, but I really had to grind it out to make a decent amount tonight, as I had the worst section and barely had any tables.
Somebody shoot me.
My first party tonight was two barfly asswipes. They come in at a few minutes before 5. Happy hour is 5-7. They order two Buds, and ask if it is happy hour yet. I tell them no, not for a few minutes. They say screw it, get them the beers. I do. AFTER I have rung in said beers and deliver them, they try whining about how I should give them happy hour prices since it is only a few minutes away. As the bartenders AND management would rip me a new one if I did that, I don't do that. And I make it real clear that I cannot give them happy hour prices until it is, in fact, happy hour. Still whining, they pay me the six bucks for their beers. At happy hour prices, it would have been four bucks. They were whining over two bucks. They wander off to a different part of my bar...leaving me no tip. Gee...shocker there.
Later, I get a party of 12. They ask for separate checks. I tell them that it is house policy that we don't do separate checks. (Thank goodness.) They ask if they can at least have two separate checks for the two different tables they are at. Feeling generous, I agree. I take their drink and food orders, bring them their drinks. Later bring them their food. One of the ladies complains that there is too much dressing on her caesar salad. I offer very nicely to have the kitchen make her a new caesar salad with the dressing on the side. She declines, opting instead to get a second appetizer. A second lady complains about her frozen mojito, saying there are bits of lime and mint throughout the drink. I explain to her that that is the way a mojito IS. Nonetheless, like the caesar salad before it, I take the frozen mojito off the bill, and bring her a new drink. At this point, the first complaining lady starts asking about her second appetizer, saying all her friends are finishing their meals. Well, duh, they do have to COOK your second appetizer. I bring out said appetizer, and the people ask for their checks. Without question, I add the gratuity on to their checks (parties of 6 or more we can do that). Good thing, to, as these people pored over their checks for a while, trying to figure out who had what so they can be very exact as to who owed what. Had I not added the gratuity, I have no doubt I would have gotten screwed by their cheapness.
On a good note, I did have one party buy me a beer (yay!) and I had a few good tips, but I really had to grind it out to make a decent amount tonight, as I had the worst section and barely had any tables.
Somebody shoot me.
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