Tweet
Okay not really sure if she is a soccer mom but she did act seriously snooty. Like most photo centers at wal-mart we have photo kiosks that are DIY. Majority of people know how to go about getting what they want from said kiosks. If not, they will either flag one of us over or just say they need a bit of help. No biggie, we be here to help you all spend your money on your memories.
Today particularly busy since it was the last home football game and being saturday. In walks "soccer mom in the making"(she still had small children but I knew it was there somewhere) and she heads over to kiosk. she puts in her memory card and goes about ordering pics. She has 292 pics on her card. she did not ask for help. She notices that some of her pictures are coming out weirdly colored and does not want them. Coworker explains why they tend to print weird and lets SM go to the one-hour kiosk.
Coworker goes to recover unwanted pictures and tries to cancel and tries and tries(machine is very stubborn) but she manages to stop the printing while other customers are behind her griping about waiting. Stupid saturdays. Coworker first said it tried to print 500 pics. I thought "wow, lots of picures. mine doesn't have more than 50 at a time". After she cancelled it she told us that there were over 3800 pics waiting to print!! Whoa. obviously soccer mom had no idea what she was doing. SM comes back in 10 minutes checking on her one-hour photos(Peeves me when customers do that!! PEEVES!!!!). We told her that they were not yet finished printing as there were dozens of orders waiting to be printed and our printer does not print at the speed of light. okay not that last part but still. She asks if it's okay to pick up later, we say it's okay. They will be ready when she comes back. She starts to leave, stops, does an about-face, and asks if my coworker is a manager(she isn't) and says that she did not cause the kiosk to print so many pictures, and that this is a ridiculous operation we are running.
We basically told her that it was all cool and we wouldn't charge her for the pics she thought she was printing(the 292 not 3800). But it scaled from us telling her it was all okay to her running away completely flustered. If you don't get it, neither do we. It was pretty surreal because we have no idea what she was so pissy about. We weren't complaining, the customers waiting were. We didn't know how to cancel the prints(wasting paper and all that jazz). We all concluded by the time I left today that she felt like a complete moron for not knowing how to work the machine and needed to justify her stupidity by acting all pissy for nothing. The manager knows and will deal with her if she chooses to complain. And here I thought it was only a ridiculous operation from the employee point of view.
Today particularly busy since it was the last home football game and being saturday. In walks "soccer mom in the making"(she still had small children but I knew it was there somewhere) and she heads over to kiosk. she puts in her memory card and goes about ordering pics. She has 292 pics on her card. she did not ask for help. She notices that some of her pictures are coming out weirdly colored and does not want them. Coworker explains why they tend to print weird and lets SM go to the one-hour kiosk.
Coworker goes to recover unwanted pictures and tries to cancel and tries and tries(machine is very stubborn) but she manages to stop the printing while other customers are behind her griping about waiting. Stupid saturdays. Coworker first said it tried to print 500 pics. I thought "wow, lots of picures. mine doesn't have more than 50 at a time". After she cancelled it she told us that there were over 3800 pics waiting to print!! Whoa. obviously soccer mom had no idea what she was doing. SM comes back in 10 minutes checking on her one-hour photos(Peeves me when customers do that!! PEEVES!!!!). We told her that they were not yet finished printing as there were dozens of orders waiting to be printed and our printer does not print at the speed of light. okay not that last part but still. She asks if it's okay to pick up later, we say it's okay. They will be ready when she comes back. She starts to leave, stops, does an about-face, and asks if my coworker is a manager(she isn't) and says that she did not cause the kiosk to print so many pictures, and that this is a ridiculous operation we are running.
We basically told her that it was all cool and we wouldn't charge her for the pics she thought she was printing(the 292 not 3800). But it scaled from us telling her it was all okay to her running away completely flustered. If you don't get it, neither do we. It was pretty surreal because we have no idea what she was so pissy about. We weren't complaining, the customers waiting were. We didn't know how to cancel the prints(wasting paper and all that jazz). We all concluded by the time I left today that she felt like a complete moron for not knowing how to work the machine and needed to justify her stupidity by acting all pissy for nothing. The manager knows and will deal with her if she chooses to complain. And here I thought it was only a ridiculous operation from the employee point of view.
Comment