It's almost that time...

[ThePhoneGoddess]

My call center becomes total, absolute, psychotic bedlam, starting the day after Thanksgiving and not letting up until New Year's morning. Everybody wants to put time on their phones, but nobody has the money to do so. I hate the holidays at this job.


*le sigh*
Me: I'm sorry Ma'am, your checking account does not have enough funds to cover this check. I am not able to accept it for payment. Do you have another form of payment you could use?
SC: No, of course not!
Me: All right then, Ma'am, you would need to replace this order when you have enough funds in your account.
SC: But I need minutes! It's the holidays!
Me: I'm sorry but I cannot accept a check if there are not enough funds in the account.
SC: But I spent all my money on food for Thanksgiving! It's the holidays!
Me: ...I'm sorry, Ma'am.
SC: You should be! I need minutes on my phone! What if I have an emergency!
Me: You can dial 911 from a phone even if it is out of minutes, Ma'am.
SC: But what if I need to call my family! I can't believe you're doing this to me! You can't refuse me minutes! It's the holidays!
Me: Ma'am, I can't give you minutes without payment for them.
SC: But I am paying for them! I'm giving you a check! You have to accept it. Everywhere else accepted it today! How can you do this to people during the holidays?!
Me: The bank told me that there were not enough funds in the account for this check, Ma'am. You need to replace the order when you have the funds to pay for this check.
SC: But it's the holidays! How can you do this to people! I need those minutes to talk to my family, how am I supposed to call them on Thanksgiving?
Me: I don't know Ma'am. I have cancelled your order, have a good night.
SC: YOU SUCK!
*CLICK*


I swear to bog, this conversation is going to be repeated almost verbatim every night for the next month.





Address Woes
Me: Can I have the billing address for your credit card please?
SC: 123 Mainstreet Crossing.
Me: ...
SC: ...
Me: ...and the city, state, and zip code?
SC: *sigh* Americaville.
Me: ...
SC: ...
Me: ...yes?
SC: Yes what?!
Me: What state and zip code?
SC: CALIFORNIA!
Me: ...
SC: ...
Me: ...and what is the zip code?
SC: *sigh* 99555!
Me: Thank you!

Jesus H. Criminey, was that so difficult? Do you have to act like I'm prying state secrets out of you? Why do so many of you do this? It happens to me at least once a night. It's not like I'm asking for your banking info or something! If you can't handle simple questions like this then perhaps you should nto be trying to do phone transactions. Just saying.



Idiots R Us
Me: All right, sir, the verification was successful. I am going to put this order through for you, the minutes will be available in about 30 sec---
SC: Okay, now I need to put minutes on another phone!
Me: All right, let me finish this order fir---
SC: The number is 999-555-1234.
Me: Let me finish this order first, sir.
SC: Well hurry up! I don't have all day.
Me: The minutes will be on the phone in about 30 seconds, and your confirmation number is 123456.
SC: Have you placed that second order yet?!
Me: No, sir, I am trying to finish your first order.
SC: *siggggghhh* Why does this process have to take so long?!
Me: because I need to notate your account sir, otherwise next time you place an order you'll be sent here to go through our security verification again.
SC: WHAT?! I AM NOT GOING THROUGH THIS PROCESS AGAIN!
Me: I didn't say you had to go through this process again, sir, I said I need to finish the notes so you don't have to go through this pro---
SC: God! This is so inefficient! Can't you do any better than this! I run my business ten times better than this!
Me: Well, if you'd let me finish what I was doing before demanding that I do ten other things, sir, maybe this wouldn't take so long!
SC: It's not my fault you're too slow to deal with us intelligent business people!
Me: All right, Sir, I am disconnecting this call now. I will not put up with verbal abuse.
SC: That's cause you're weak!
Me: Thank you for calling. *click*


I hate people so much.

[Aethian]

Your weak and he's the one getting hung up on? Yea....

[Bramblerose]

sc: ...but it's the holidays!

you: Bah humbug, ma'am/sir

[bainsidhe]

Had a customer slowly approach my register last night. I asked them, "Are you checking out? *brief pause* Or are you just taunting me?"

Of course I said it in a joking way and got a chuckle. But I'm really wondering if your customers are indeed taunting you.

[Apathy]

SC: But I need minutes!

No you don't, you twit. You need to learn how to manage your money.

[Skeksin]

Webcomic linkies!!

http://www.queenofwands.net/d/20040322.html

[Gwen_Goth]

Idiots R Us

<snip>

SC: *siggggghhh* Why does this process have to take so long?!
Me: because I need to notate your account sir, otherwise next time you place an order you'll be sent here to go through our security verification again.
SC: WHAT?! I AM NOT GOING THROUGH THIS PROCESS AGAIN!
Me: I didn't say you had to go through this process again, sir, I said I need to finish the notes so you don't have to go through this pro---
SC: God! This is so inefficient! Can't you do any better than this! I run my business ten times better than this!
Me: Well, if you'd let me finish what I was doing before demanding that I do ten other things, sir, maybe this wouldn't take so long!
SC: It's not my fault you're too slow to deal with us intelligent business people!
Me: All right, Sir, I am disconnecting this call now. I will not put up with verbal abuse.
SC: That's cause you're weak!
Me: Thank you for calling. *click*

I do so very hope you put a note on the account telling them to ALWAYS put him through to security verification

[PepperElf]

SC: But it's the holidays! How can you do this to people! I need those minutes to talk to my family, how am I supposed to call them on Thanksgiving?

1) Call them collect.
2) Assuming she's paid her bill for internets... Skype and AIM have free video chat, and free voice chat.

ALWAYS put him through to security verification

ooo i love that idea