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Hell Week (ranty and long)

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  • Hell Week (ranty and long)

    No, I am not referring to the week involving frat hazing (if it's still done at US colleges?), I am referring to the wonderful load of idiots on the plastic-bag free lanes, of which I have been on one of them for the last 2-3 weeks in a row. I have told my manager about my anxiety btw.

    READ THE DAMN SIGN

    This is extreemely irritating. We have signs on some of the checkouts that state that we don't give bags out for 3 items or less (unless they politely request one) as well as signs on the plastic-bag-free lane that states that it's plastic bag free. So whyyy do the general public stroll up to a register that has bags and assume that they are plastic bag free? Or better, why do you stroll up to a register expecting bags and then get sucky with me because I don't have them? (Actually I do but they don't know that...) PLEASE, PLEASE READ THE DAMN SIGN!

    To the idiots on said lanes

    OK, the lanes have had bags since the beginning, more for our safety. (we also use them as our rubbish bags when our checkout bins get too full) No, it is not false advertising. I have gotten sick and tired of the abuse and confusion of stating that this is a plastic-bag-free register and losing customers. So now, if you don't have an alternative method of carrying them, I will give you one, PURELY to shut you up. So don't look at me like I'm a high school dropout and ask me in a purely condescending tone why I'm giving you a plastic bag...the answer is simple: I don't get paid enough to be abused.

    Worst offenders with said bags

    To the woman who wanted a big bag for her lightglobes: I hereby sentence you to hours of torture by EQ, Broom and anyone else who thinks that you are a waste of space. You can CARRY it in your hands. You know...what you normally do? Or do your precious hands only get used to touch your body? anyone else here know of a decent punishment for an EW like her?

    To the other woman who insisted on a bag for her strawberries because she was going somewhere else...TAPE THE STUPID RECEIPT TO THE DAMN THING! And we also check receipts as well, other businesses do it, just show them the damn receipt and you'll be fine.

    Bag checking

    You ever wonder why retailers raise prices so much? Well it's because people steal. You know, take items without paying for them and leave the store. People hide them in bags. We check bags for a reason. So...here are the things you should do to make this easier:

    -don't bring a gigantic bag unless you're using it to carry your shopping in addition to car keys, purse, mobile phone (cellphone) and lipgloss. We're required to check bags over A4 size and unless you're carrying stolen merchandise, we really do not care what is in your bag.
    -don't try to unhook the trolleys blocking off the registers and walk out. We'll assume you're stealing (and people have actually done that...unhooked a trolley and tried to escape with bags of canned groceries) and ask for a thorough check...one that wastes your time more than mine
    -don't try to escape via the front gates. They are one-way and we'll again assume you're stealing. No, you do not have to buy anything to get out. If you're polite, we'll let you through.
    -don't bitch to me. You don't like it? Go shop at our competitior they'll check your bag too. Don't like them either? Go shop at your local IGA-their prices are higher than ours because of your stupid actions.
    -and finally, don't bitch to the service desk that I checked your bag! We have a right to do so by LAW! (we cannot check smaller bags though )

    The card reader

    STOP HANDING ME YOUR CARD! Why do you keep handing it to me when you are more than capable of swiping it yourself? Unless you're legitimately disabled or have hands full with a child, fine, but other than that don't make me do it.
    Secondly, the machines are NOT different, they ALL have the same basic functions and all work the same way: swipe card, select account, wait for cash out if needed and then key in your PIN or press Enter/OK. Don't tell me that all the machines work differently. Also asking me questions like "where's the OK button?" are now just sad.

    Cursing Out Coworkers

    To Little Miss Chuck-A-Sickie, don't you ever, ever, EVER write down a manager or supervisors code and use it later. Next time I cover your butt for tea, lunch or for your supposed "sickie" (which I do not believe) and I find a tag with the nightfill managers number written on it, I will keep it and hand it to the manager. Because I know full well who works that register during the day-she's been there for a very long time and I know full well that it isn't her. I may have chucked it last time and yes I know we're getting into the busy season, but it does not give you the right to do so. No, I don't care if you're older than me, I've been there longer than you have now and I know full well that if you do it and are caught, you get fired. No ifs, ands or buts. Speaking of which, should I have mentioned the infarction? All of our records are kept on the computer for a period of time...
    The best professors are mad scientists! -Zoom

    Now queen of USSR-Land...

  • #2
    I always loved bag checking, the things you see in some peoples bags, in my time working at K-mart I had not one, not two, but three women with... shall we say pocket rockets, in their bags.
    If I dropped everybody who occasionally said something stupid from my list of potential partners, I wouldn’t even be able to masturbate

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    • #3
      Quoth fireheart17 View Post
      Secondly, the machines are NOT different, they ALL have the same basic functions and all work the same way: swipe card, select account, wait for cash out if needed and then key in your PIN or press Enter/OK. Don't tell me that all the machines work differently. Also asking me questions like "where's the OK button?" are now just sad.
      I have become convinced that some people operate their entire lives on appearances; they make no effort to deduce how the world around them works, opting instead to only pay attention to how it looks.

      We have two machines at work. One is beige with green trim and the other is beige with blue trim. The green trimmed machine has square safety guards and displays white numbers on a black background. The blue trimmed machine has rounded safety guards and displays black numbers on a grey background.

      Aside from those factors, they are virtually identical.

      Yet, I have a coworker who has occasionally refused to work on the blue trimmed machine, because she was trained on the green trimmed one and "they are just too different."

      I suspect that your customers who have troubles with your card readers are the same: if they expect the card slot down the side of the reader and it is across the top, then "they are just too different.", and they refuse to use them.

      I don't even know how to talk to people like that without giving myself a headache.

      Comment


      • #4
        Quoth Nyoibo View Post
        I always loved bag checking, the things you see in some peoples bags, in my time working at K-mart I had not one, not two, but three women with... shall we say pocket rockets, in their bags.
        Haha, reminds me of a friends story. Not to derail the thread but it went something like this:

        My friend works at an x-ray machine at the frankfurt airport. A family of four, daughter and son, put their stuff in and the father wants to show the son what is in the bags.

        So they scan the bags:
        Father: See, this is my razor, this is my sunscreen...
        Father: And oh this is your sisters bag, this is her toothbrush and this is her... what the...
        My friend: *Looks to the young lady*
        Daughter: *Blushing bright red after realizing whats going on*
        My friend: This is her cellphone, you can cleary see it here.
        Daughter: Yes, my cell phone!
        Father: Yes... I see!
        Last edited by Calud; 11-29-2008, 01:15 PM.
        http://www.deezer.com/#music/album/100130
        Melody Gardot

        Comment


        • #5
          Quoth fireheart17 View Post
          The card reader

          STOP HANDING ME YOUR CARD! Why do you keep handing it to me when you are more than capable of swiping it yourself? Unless you're legitimately disabled or have hands full with a child, fine, but other than that don't make me do it.
          Sorry, but I have to really disagree with you here. Some stores do require that you hand over your debit card every time. And the slot on the small unit in front of you will be taped over to prevent you from doing the swipe yourself. You get use to just handing it over.

          I don't know if it is just store policy or someone is just too cheap to repair the small units when the reader wears out, but I am very familiar to having to hand over my card.

          I do ask if I need to hand it over if it is a new store to me.

          Quoth fireheart17 View Post

          The card reader

          Secondly, the machines are NOT different, they ALL have the same basic functions and all work the same way: swipe card, select account, wait for cash out if needed and then key in your PIN or press Enter/OK. Don't tell me that all the machines work differently. Also asking me questions like "where's the OK button?" are now just sad.
          Sorry, but I have seen major differences in the design of the terminals that do cause people to stop and think whenever they try to use them.

          Key pad numbers - easy to use but inverting the order of the numbers (ie 789 on the top row vs 123 on top) can slow you down.

          Account buttons - normally below the screen, but sometimes on one side of the unit, and sometimes beside the screen (using the screen to show labels) forcing you to read the screen first.

          Read Head - usually on inside of the slot if the slot is going up/down but sometimes (rarely) is on the outside of slot. If the reader has a horizontal slot all bets are off on if the head is on the top or the bottom of the slot.

          Last but not least, wear and tear makes some units harder to use, ie the buttons or to read your card when you swipe it.
          Last edited by Broomjockey; 11-30-2008, 12:32 PM. Reason: consecutive posts

          Comment


          • #6
            Read head location is the factor that always gets me. Some readers, I can actually see it. Some I can't, and then it's a flip of the coin (card?) -- I swipe it, then I have to wait because hey, some of these things are slow. Meanwhile if I swiped it the wrong way, I'm standin there looking like an idiot.
            Supporting the idiots charged with protecting your personal information.

            Comment


            • #7
              Quoth fireheart17 View Post
              The card reader

              STOP HANDING ME YOUR CARD! Why do you keep handing it to me when you are more than capable of swiping it yourself? Unless you're legitimately disabled or have hands full with a child, fine, but other than that don't make me do it.
              Secondly, the machines are NOT different, they ALL have the same basic functions and all work the same way: swipe card, select account, wait for cash out if needed and then key in your PIN or press Enter/OK. Don't tell me that all the machines work differently. Also asking me questions like "where's the OK button?" are now just sad.
              No, It's the designers fault. Today's industrial designers suck. Recommended reading: The Psychology of Everyday Things aka. The Design of Everyday Things.

              Most card readers don't make it clear what side of the slot the read head is. There is either a little graphic molded into the plastic (never in a contrasting color) or none at all. If I forget my glasses I can't tell by peering into the slot. For the push in type you never know if it reads on the in stroke or the out stroke.

              Fortunately, RFIDS will take care of this.

              Some have touch screens some don't. The buttons designed not to interfere with the aesthetic flow of the housing to such a degree that you can't tell if they are buttons or adornments. Some have touch screens and buttons. Do you hit the relevant text on the screen or on the button next to it?

              Signs are inadequate, especially in a retail environment. When the vast majority of them are of the "buy our shit" variety, reasonable people stop reading them.
              Proud to be a Walmart virgin.

              Comment


              • #8
                Quoth fireheart17 View Post
                We have signs on some of the checkouts that state that we don't give bags out for 3 items or less...
                No, the customers aren't reading the signs, and that's sad.

                But I have to say, that is a fucking stupid policy your management has implemented. It smacks of your store being cheap and petty. Frankly, it would be a major turn-off to me as a shopper.

                Quoth fireheart17 View Post
                To the woman who wanted a big bag for her lightglobes: I hereby sentence you to hours of torture by EQ, Broom and anyone else who thinks that you are a waste of space. You can CARRY it in your hands.
                This is not policy, this is your attitude, and I have to say, I find it rather disturbing. Ever try juggling lightglobes, with are rather fragile, while finding your keys to get in your vehicle? I have. I'd rather have a bag for them that I can hook over a finger or two. Yes, I CAN carry it in my hands. I CAN also shop somewhere else. I know, you won't miss my business. That's fine. I won't miss the store. Everyone wins.

                Quoth fireheart17 View Post
                To the other woman who insisted on a bag for her strawberries....
                I don't have a problem with this, and don't see why you do. I have bought fresh strawberries before, and being fresh fruit without a hard rind, they sometimes get a little....juicy. I would much rather than juice end up safely in a plastic bag than on the seat or carpeting of my truck.

                Quoth fireheart17 View Post
                Secondly, the machines are NOT different, they ALL have the same basic functions and all work the same way: swipe card, select account, wait for cash out if needed and then key in your PIN or press Enter/OK. Don't tell me that all the machines work differently.
                Sorry, no. Not all machines are the same. They have the same basic functions, yes. But they don't all appear the same or are operated the same. I live in a small town with only three major grocery stores (plus two smaller ones) and they all have different card swipe machines.

                "The Customer Is Always Right...But The Bartender Decides Who Is
                Still A Customer."

                Comment


                • #9
                  Quoth Nyoibo View Post
                  I always loved bag checking, the things you see in some peoples bags, in my time working at K-mart I had not one, not two, but three women with... shall we say pocket rockets, in their bags.
                  What are pocket rockets? Is this US slang for sanitary products?

                  Comment


                  • #10
                    Quoth MattW View Post
                    What are pocket rockets? Is this US slang for sanitary products?
                    Vibrator.
                    Knowledge is power. Power corrupts. Study hard. Be evil.

                    "I never said I wasn't a horrible person."--Me, almost daily

                    Comment


                    • #11
                      Quoth MattW View Post
                      What are pocket rockets? Is this US slang for sanitary products?
                      They are "personal massagers."

                      Aaaaand back to the card readers...
                      ...then there are the ones where the card is fully inserted into the machine. I saw one of those the last time I went to Target.
                      Everything will be ok in the end. If it's not ok, it's not the end.

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                      • #12
                        Ah! Thanks for that.

                        Comment


                        • #13
                          I'll clarify here.

                          Lightglobe Woman: she had a gigantic handbag with her that she wasn't swinging around like a demented chook. She could've put them in there. And the lightglobe boxes are very thick as well because we've stopped giving out the regular lightglobes and now we have only energy saving ones (which nobody's complained about). It was just a minor gripe because she was using one of the bigger bags, when our express bags (which are smaller) could've held the same purpose. I'll stop there before it hits Fratching.

                          The signs-they're almost identical and I'm really pissed off about it too because the ones on the big register are almost identical and invisible...whereas the express lanes have a humungous one hanging over them (although people stopped reading them...now me and a few of the sups take great pleasure in pointing out the signage ). Work is trying to be cheap as far as I'm concerned, which might explain their recent practice in hiring mainly 15-year-olds as opposed to a mix of ages (out of the latest batch, only two are older than 18).

                          Card readers-A vast majority of supermarkets have similar readers, which swipe the card one way or another. In Australia, the main differences are aesthetic, very few stores have the ones that involve it being pulled in and out and they're usually more obvious than the others. The only places in Australia that require me to surrender my card temporarily are some of the smaller clothing stores and a $2 store that is out near me. For the US, some of them may be different, but in Australia, most of the giants are owned by one of two companies, which use the same system across all their stores. The only places I've seen that require a touch screen are the SCO's at a few stores.

                          EDIT: Oh and for those who pointed out the "pocket rockets" thaaanks :eyeroll: now I'll have THAT in my mind all day when I'm at work.
                          Last edited by fireheart; 11-29-2008, 09:50 PM.
                          The best professors are mad scientists! -Zoom

                          Now queen of USSR-Land...

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                          • #14
                            Quoth Irving Patrick Freleigh View Post
                            Vibrator.
                            AKA JackRabbit.
                            Human Resources - the adult version of "I'm telling Mom." - Agent Anthony "Tony" DiNozzo (NCIS)

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                            • #15
                              Closed by request.
                              Ba'al: I'm a god. Gods are all-knowing.

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