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I ruined a holiday when I wouldn't put a "rush" on a photo gift ordered at our lab two days before Christmas (orders like that require a week MINIMUM!). Not only can't we do it, but when you call me an F*****g jackass, that pretty much seals the deal!!!!
I work for (unnamed) and we close early on Christmas Eve,and stay closed until the 26th.It's amazing how many people wait until 6:25 pm to purchase their holiday dinner needs.They will bang on doors,try to squeeze in,scream,cry, not entertaining the idea that, even if they did get in,there's nobody left to ring them up(the last call is usually at 6:15,so we can get all employees out at 6:30) and the tills are locked up snug.
It's also traditional for the employees to go to the bar next door and have a drink after closing.My friend John(now passed on,bless his soul) and I were in the parking lot about 2 hours later,and he said"just sit here and wait for a few-you won't believe it".He was right.Cars were pulling into the empty parking lot,going up to a store that was VERY OBVIOUSLY closed, and knocking on the door,waiting.Not just one person.This was 6 or 7 in about 20 minutes.Blew my mind.
We fared better than Wally World,though.They apparently had to call the police on a customer that ,when she was told she could not come in,they were closing, went after the staff, and refused to leave the property.
6:30 closing means we plan on locking the doors and leaving at 6:30..not staying open until 7:00 ringing out people who came in at the last second.
How hard is that to understand?
MON: Middle of Nowhere (yours truly)
Fleece Hag: my sucky customer
A manager paged me over to help a customer.
MON: Hi! How may I help you?
Fleece Hag: Yes, I want this fleece jacket (holds up jacket) but I need a medium in black. **special note: she *is* holding the exact jacket she's talking about but admittedly, the 'black' from this manufacturer this season is truly 'off black'**
MON: Well, Ma'am. You've got exactly what you need right there. The black from **BRANDNAME** is a little lighter than a true black.
Fleece Hag: WWWWWHHHHHHHHAAAAAAAATTTTT????? That's not right. My friend was here a couple weeks ago and she bought the exact same thing in black
MON: Well, it does look more black in daylight, the fluorescent lighting in here kind of washes it out.
Fleece Hag: You're wrong! I want a BLAAAAAAACCCCKKK fleece jacket.
MON: **trying to appease customer, my mistake** Ma'am, is it possible you're friend bought a different brand fleece? The jackets from **DIFFERENTNAMEBRAND** are a more true black? Would you like to see them?
FleeceHag: NOOOOOO! I know she bought this jacket!! Where is the black?
MON: Ma'am, that is the black this year from **BRANDNAME** - shows her tag with 'black' color listing on it.
FleeceHag: I called last week and they said they'd be getting more of this jacket! Did it arrive?
MON: I'm not sure Ma'am, but I know the manager filled this shop today and this is the current product.
FleeceHag: You're not very helpful
MON: Thank you, Ma'am. Merry Christmas
As a postscript to the whole event, I found out from one of my buddies at CS customer had complained about me. Apparently she found my inability to conjure up the proper black jacket unacceptable. Customer complained to CS: 'That MiddleofNowhere is not very helpful!'
CS's reply? 'MiddleofNowhere is one of our senior and best associates. Thank you and Merry Christmas!'
I love my CS crew sometimes!
Just to cut off any helpful suggestions: This woman was not blind, nor disabled. She was just a bitch. - Boozy
Sounds like an idea for a contest. Unfortunately I'm not in the position to ruin anyones Christmas.
Same here. My only contact with customers at work is if I have to cover the switchboard. All my calls are basically hi & bye. I don't really have time to ruin anyone's Christmas, or any other day for that matter.
"500 bucks, that's almost a million!"
~Curly from the 3 Stooges
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