Tweet
I had another long, lovely day today at work -- thankfully it wasn't as nice out as it was yesterday so I didn't feel so gloomy inside dealing with idiots all day [ although they weren't all bad ]. But today......well, had two SC's and one that really didn't know.
Pumpkins
We had sold these foam-like pumpkins in different sizes all throughout October and were clearanced/discontinued a few days after Halloween. We've been sold out for a good three weeks now but this one customer called up to see if we had any pumpkins left. Now this is two days after Thanksgiving, we barely had an endcap for the holiday, pumpkins are normally associated with Halloween anyways, and most stores have already gotten rid of their Halloween/Thanksgiving stuff by the early part of the week before Thanksgiving and have a LOT of Christmas stuff out. One would think that it would all be gone by at least the middle of November. I told said customer that we didn't have any more in, she was okay with it and hung up.
Should have checked before you left
I was ringing up a mother and daughter with a lot of scrapbook stuff when I took a call about a man who had checked his receipt and it showed that he wasn't charged two frames that he had bought. He was almost home, he didn't want to have to drive aaaaaaaaaalllllllll the way back to the store to get it fixed. I told him he had to come back, get it fixed, and then be on his way. He then proceeded to argue with me, saying that he drove all the way back and didn't want to come back to the store. I told him to hold for a moment while I helped the mother daughter with their purchase; I did and after I finished with them, picked the phone up [ he was okay for me putting him on hold at least and the two customers in front of me also understood ].
I told the guy yet AGAIN that he had to come in and pay for the frames, he told me that he didn't want to do that. There was nothing I could do without ringing the items up at the register because of inventory, he just didn't seem to understand that. He asked for the store's address so he could send the money to us, but I didn't give it to him -- I just couldn't make him understand that he had to come back to purchase the items. The idiot then asked me if I was going to pay for his gas, and I point-blankly told him no -- he then got pissed off, told me that at least he told me that there was a problem, and asked to speak to a manger. I did that, the ASM talked to him and said the same exact thing to him.
I understand that gas and money is tight right now but please, for whatever force is out there, check your receipt i]before you leave the store so that something like this wouldn't happen. If you have a problem with something when you get home, don't argue with the person on the other end of the phone when you call -- you need to come into the store so that we can check it for ourselves. It's only to not only over our asses but your own as well -- we don't want to have to discover Mr. or Mrs. Scammer got hold of your card/cash/wallet/whatever and used it to buy something and then get chewed out by the corporate Big Wigs for it and/or get fired for it. I prefer to get a customer angry at me then lose my job.
Why did you buy it in the first place if you were only going to return it five minutes later?
I mentioned briefly above that I was helping a mother and a daughter with scrapbook stuff while handling Mr. Frame Guy. They had stood in front of my register the entire time I was on the phone with Frame Guy -- this took about two minutes more or less -- and wanted to know why a pack of scrapbook refills cost so much when the price on the shelf said otherwise. The refills they got was $10 -- they got two of them -- and the mother said that they were supposed to be $4 on sale. I grabbed a nearby scanner to see where the refills went and then asked them where they had gotten the items from.
The mother just looked at me like I had just sprouted a second head and asked to return the items. Both had bought, in total, two scrapbooks, two refills, and a few other smaller items. I asked if they wanted to return just the refills, the mother said that she wanted to return everything [ she had been the one to buy the stuff ]. I did the return without word, wondering why neither one caught it when I was ringing up the stuff -- granted I was on the phone but at least let me show you where the cheaper stuff is.
The time it took me to do the return could have been spent on getting the right items and exchanging them. I put some of the blame on myself for it for being on the phone but when there's only two people on the floor -- one of them being the floral desginer and the other being a whiny bitch and neither one would answer the phone -- I have no choice but to answer the phone since I'm the only other floor person there.
Pumpkins
We had sold these foam-like pumpkins in different sizes all throughout October and were clearanced/discontinued a few days after Halloween. We've been sold out for a good three weeks now but this one customer called up to see if we had any pumpkins left. Now this is two days after Thanksgiving, we barely had an endcap for the holiday, pumpkins are normally associated with Halloween anyways, and most stores have already gotten rid of their Halloween/Thanksgiving stuff by the early part of the week before Thanksgiving and have a LOT of Christmas stuff out. One would think that it would all be gone by at least the middle of November. I told said customer that we didn't have any more in, she was okay with it and hung up.
Should have checked before you left
I was ringing up a mother and daughter with a lot of scrapbook stuff when I took a call about a man who had checked his receipt and it showed that he wasn't charged two frames that he had bought. He was almost home, he didn't want to have to drive aaaaaaaaaalllllllll the way back to the store to get it fixed. I told him he had to come back, get it fixed, and then be on his way. He then proceeded to argue with me, saying that he drove all the way back and didn't want to come back to the store. I told him to hold for a moment while I helped the mother daughter with their purchase; I did and after I finished with them, picked the phone up [ he was okay for me putting him on hold at least and the two customers in front of me also understood ].
I told the guy yet AGAIN that he had to come in and pay for the frames, he told me that he didn't want to do that. There was nothing I could do without ringing the items up at the register because of inventory, he just didn't seem to understand that. He asked for the store's address so he could send the money to us, but I didn't give it to him -- I just couldn't make him understand that he had to come back to purchase the items. The idiot then asked me if I was going to pay for his gas, and I point-blankly told him no -- he then got pissed off, told me that at least he told me that there was a problem, and asked to speak to a manger. I did that, the ASM talked to him and said the same exact thing to him.
I understand that gas and money is tight right now but please, for whatever force is out there, check your receipt i]before you leave the store so that something like this wouldn't happen. If you have a problem with something when you get home, don't argue with the person on the other end of the phone when you call -- you need to come into the store so that we can check it for ourselves. It's only to not only over our asses but your own as well -- we don't want to have to discover Mr. or Mrs. Scammer got hold of your card/cash/wallet/whatever and used it to buy something and then get chewed out by the corporate Big Wigs for it and/or get fired for it. I prefer to get a customer angry at me then lose my job.
Why did you buy it in the first place if you were only going to return it five minutes later?
I mentioned briefly above that I was helping a mother and a daughter with scrapbook stuff while handling Mr. Frame Guy. They had stood in front of my register the entire time I was on the phone with Frame Guy -- this took about two minutes more or less -- and wanted to know why a pack of scrapbook refills cost so much when the price on the shelf said otherwise. The refills they got was $10 -- they got two of them -- and the mother said that they were supposed to be $4 on sale. I grabbed a nearby scanner to see where the refills went and then asked them where they had gotten the items from.
The mother just looked at me like I had just sprouted a second head and asked to return the items. Both had bought, in total, two scrapbooks, two refills, and a few other smaller items. I asked if they wanted to return just the refills, the mother said that she wanted to return everything [ she had been the one to buy the stuff ]. I did the return without word, wondering why neither one caught it when I was ringing up the stuff -- granted I was on the phone but at least let me show you where the cheaper stuff is.
The time it took me to do the return could have been spent on getting the right items and exchanging them. I put some of the blame on myself for it for being on the phone but when there's only two people on the floor -- one of them being the floral desginer and the other being a whiny bitch and neither one would answer the phone -- I have no choice but to answer the phone since I'm the only other floor person there.
Comment