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Me: Annoyed receptionist
PDD: Phone Dumb Dumb:
Neither are hysterical...Just make you want to
Background: We are a small computer tech and web design company. We have had this 800 number for about a year now.
Dumb Dumb 1:
Me: XXX & Co. Computers this is Squirrel how can I help you?
PDD: Yeah, this is Tracy ____ from Nebraska, I ordered a tree over a month ago and it still isn't here.
Me: Umm, I am sorry but
PDD: *cuts me off and talks so fast and barely takes a breath* Don't You dare cut me off. I was talking How rude, well anyways My order number is 9999999 and it says it should have been here a week ago. I didn't have a Christmas tree for thanksgiving. How are you going to compensate me for having my holiday ruined? I am so mad, my traditions were ruined we had to use a fake tree. Now tell me what you will do to rectify this?"
Me: Well, First I will tell you that this is XXX & Co. Computers.
PDD: You could have stopped me and told me, now you wasted my time.
Me: I am sorry ma'am, the customer is always right, you demanded me to not cut you off. So now I will wih you a good day.
PDD: But...*huffs. Click*
2 minutes later
Me: XXX & Co. Computers this is Squirrel how can I help you?
PDD: OH....MY....GOD Why are you answering again? *click*
PDD #2
Me: XXX & Co. Computers this is Squirrel how can I help you?
PDD My computer won't turn on can you fix it over the phone?
Me: No Ma'am you can bring it in and one of our qualified techs can assist you.
PDD Puhleeeese can you repair it over the phone?
Me: No I am sorry I can't tell what is wrong with it over the phone.
PDD: WHy Not?
Me: Because if it won't turn on, It could be a myriad of issues and a tech could help you.
PDD Well that doesn't make sense to me
Me: Fine Ma'am. Call your doctor next time you break a bone or have a gash on your head and tell him to repair it over the phone for you.
PDD: Oh. I see....I will be right in.
PDD: Phone Dumb Dumb:
Neither are hysterical...Just make you want to
Background: We are a small computer tech and web design company. We have had this 800 number for about a year now.
Dumb Dumb 1:
Me: XXX & Co. Computers this is Squirrel how can I help you?
PDD: Yeah, this is Tracy ____ from Nebraska, I ordered a tree over a month ago and it still isn't here.
Me: Umm, I am sorry but
PDD: *cuts me off and talks so fast and barely takes a breath* Don't You dare cut me off. I was talking How rude, well anyways My order number is 9999999 and it says it should have been here a week ago. I didn't have a Christmas tree for thanksgiving. How are you going to compensate me for having my holiday ruined? I am so mad, my traditions were ruined we had to use a fake tree. Now tell me what you will do to rectify this?"
Me: Well, First I will tell you that this is XXX & Co. Computers.
PDD: You could have stopped me and told me, now you wasted my time.
Me: I am sorry ma'am, the customer is always right, you demanded me to not cut you off. So now I will wih you a good day.
PDD: But...*huffs. Click*
2 minutes later
Me: XXX & Co. Computers this is Squirrel how can I help you?
PDD: OH....MY....GOD Why are you answering again? *click*
PDD #2
Me: XXX & Co. Computers this is Squirrel how can I help you?
PDD My computer won't turn on can you fix it over the phone?
Me: No Ma'am you can bring it in and one of our qualified techs can assist you.
PDD Puhleeeese can you repair it over the phone?
Me: No I am sorry I can't tell what is wrong with it over the phone.
PDD: WHy Not?
Me: Because if it won't turn on, It could be a myriad of issues and a tech could help you.
PDD Well that doesn't make sense to me
Me: Fine Ma'am. Call your doctor next time you break a bone or have a gash on your head and tell him to repair it over the phone for you.
PDD: Oh. I see....I will be right in.
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