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3 customers, 3 strikes.
Instead of wanting to spend less money, you spend MORE money?
Guest checks in wanting to know rates. I quote the rate of $89.99 for our regular rooms. They then ask if that's all we have availble. I tell them that no, we also have suites available. I quote the rate of $99.99, which is a little cheaper than they normally go for, but I figure what the hey.
Woman talks to her husband. "What do you want to do? $89.99 seems too much."
Then she turns to me. I'll take the suite.
I just forgot my room number.
Guest comes down and grabs a can of Necter of the Gods. We mortals call it Dr Pepper. He told me he forgot his room number, but gave me his name. I make a new card key, but he tells me his ID is in the room, so I have to go up and card him after I open the door. All the way up, he keeps telling he forgot his room number. Maybe he forgot that he told me he forgot his room number.
Now I sympathize with the techies of this forum
SC calls up and asks how much a room for 4 nights would be and quoted me the Hotels.com rate of some suckily low rate. I tell him that I can honor that but only if I can get a printout to verify the rate.
SC: How do I do that?
Me: You go to hotels.com and find our hotel, which is the Awesome Inn. Look up the rate for the nights you're wishing to stay with us.
SC: That's too hard. I'm not very good with computers.
I literally facepalmed right there. In front of people even.
Bonus feature that happened while I was in the middle of typnig this post: 20 Questions
Guest comes in and the reservation shows he's using a free night voucher from the frequent stay program we have.
SC: What kind of room is this?
Me: It's a room with 2 queen beds.
SC: What's the best room we can get with the free night?
Me: This is it.
SC: Points to brochure: What kind of rooms are these?
Me: That's a suite.
SC: Can we get that if we pay the difference?
Me: Unfortunately we cannot do that.
SC's girlfriend: Let's just go with what we have
SC: So does this room have 2 TVs?
"Movie quote time: Wow you must be rich!
Honey he's teasing you. Nobody has two television sets"
Easy cookie for whoever gets the reference.
Me: None of our rooms have 2 TV's.
SC: You know I should be getting the VIP treatment, right since I'm a member of the frequent stay program.
Me: Oh great, congratulations on doing something anyone can do, EW Yes you are. You're getting a free night tonight.
SC: That's the bare minimum. You should be treating me like VIP's.
After SC asks for toothpaste and toothbrushes, they were out of my hair. Ironically, the person waiting in line behind them was one of our awesome regulars, who deserved the VIP treatment 100x more than these SC's, and yet never asked for it.
Instead of wanting to spend less money, you spend MORE money?
Guest checks in wanting to know rates. I quote the rate of $89.99 for our regular rooms. They then ask if that's all we have availble. I tell them that no, we also have suites available. I quote the rate of $99.99, which is a little cheaper than they normally go for, but I figure what the hey.
Woman talks to her husband. "What do you want to do? $89.99 seems too much."
Then she turns to me. I'll take the suite.
I just forgot my room number.
Guest comes down and grabs a can of Necter of the Gods. We mortals call it Dr Pepper. He told me he forgot his room number, but gave me his name. I make a new card key, but he tells me his ID is in the room, so I have to go up and card him after I open the door. All the way up, he keeps telling he forgot his room number. Maybe he forgot that he told me he forgot his room number.
Now I sympathize with the techies of this forum
SC calls up and asks how much a room for 4 nights would be and quoted me the Hotels.com rate of some suckily low rate. I tell him that I can honor that but only if I can get a printout to verify the rate.
SC: How do I do that?
Me: You go to hotels.com and find our hotel, which is the Awesome Inn. Look up the rate for the nights you're wishing to stay with us.
SC: That's too hard. I'm not very good with computers.
I literally facepalmed right there. In front of people even.
Bonus feature that happened while I was in the middle of typnig this post: 20 Questions
Guest comes in and the reservation shows he's using a free night voucher from the frequent stay program we have.
SC: What kind of room is this?
Me: It's a room with 2 queen beds.
SC: What's the best room we can get with the free night?
Me: This is it.
SC: Points to brochure: What kind of rooms are these?
Me: That's a suite.
SC: Can we get that if we pay the difference?
Me: Unfortunately we cannot do that.
SC's girlfriend: Let's just go with what we have
SC: So does this room have 2 TVs?
"Movie quote time: Wow you must be rich!
Honey he's teasing you. Nobody has two television sets"
Easy cookie for whoever gets the reference.
Me: None of our rooms have 2 TV's.
SC: You know I should be getting the VIP treatment, right since I'm a member of the frequent stay program.
Me: Oh great, congratulations on doing something anyone can do, EW Yes you are. You're getting a free night tonight.
SC: That's the bare minimum. You should be treating me like VIP's.
After SC asks for toothpaste and toothbrushes, they were out of my hair. Ironically, the person waiting in line behind them was one of our awesome regulars, who deserved the VIP treatment 100x more than these SC's, and yet never asked for it.
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