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Yay! I finally have a story!
Relayed to me, as I didn't come in until later:
So, Kennel has a lady come in to have her little Maltese groomed (the dog bites for everything, and always comes in matted to the skin. And the owner bitches about the groomers adding extra brushing charges). Anyway, she comes in behind another guest and his owner. Owner is filling out the contract, and SC is getting very impatient. Owner then asks if he needs to pay now. SC says, distinctly (and rudely), "NO! You pay when you pick up, idiot!"
At which point the narrative ends, and the only thing I could add is a Golden came in and wanted to say Hi to her dog, and she snapped at the Golden's owner to control her dog, and can't [other owner] see her dog is shaking hard enough to shake the carrier. (While not moving to get her dog out of the way)
I come in, and SC had been called to pick up her dog, and that her dog had been nicked by the groomer. SC comes in, and starts bitching to the manager about how we nicked her dog. Wait, I lie. She was bitching about how manager said that another customer said she said "rude things" to a customer.
And she goes on about how she only spoke to the lady who took her dog back, and there wasn't anyone in line behind her, and how dare we accuse a long-standing customer of "saying rude things" based on the word of another customer, and the customer must have "mental issues".
When manager told her that two customers called in, SC went on about how they were conspiring. She never said what they were conspiring about, or to what ends, but by Gourd, they were conspiring.
At which point she moves on to the issue of her dog. We had made an appointment with a vet close to us to look at the dog, as her vet is way off in the back of beyond, and she goes off again, about how she has three kids, and one (or maybe all three, she wasn't clear) had swim team, and she had to go and do this, that, and the other.
Her dog was cut to the bone. She spent enough time arguing about someone saying she was rude, and that she didn't have the time to go to the vet, that she could have made it to the vet and gotten the dog checked in, and maybe in an exam room.
The dog is ok, she just needed some stitches, and SC is being fired as a client.
(and if I wasn't clear on anything, please ask. I'll get it clarified.)
Relayed to me, as I didn't come in until later:
So, Kennel has a lady come in to have her little Maltese groomed (the dog bites for everything, and always comes in matted to the skin. And the owner bitches about the groomers adding extra brushing charges). Anyway, she comes in behind another guest and his owner. Owner is filling out the contract, and SC is getting very impatient. Owner then asks if he needs to pay now. SC says, distinctly (and rudely), "NO! You pay when you pick up, idiot!"
At which point the narrative ends, and the only thing I could add is a Golden came in and wanted to say Hi to her dog, and she snapped at the Golden's owner to control her dog, and can't [other owner] see her dog is shaking hard enough to shake the carrier. (While not moving to get her dog out of the way)
I come in, and SC had been called to pick up her dog, and that her dog had been nicked by the groomer. SC comes in, and starts bitching to the manager about how we nicked her dog. Wait, I lie. She was bitching about how manager said that another customer said she said "rude things" to a customer.
And she goes on about how she only spoke to the lady who took her dog back, and there wasn't anyone in line behind her, and how dare we accuse a long-standing customer of "saying rude things" based on the word of another customer, and the customer must have "mental issues".
When manager told her that two customers called in, SC went on about how they were conspiring. She never said what they were conspiring about, or to what ends, but by Gourd, they were conspiring.
At which point she moves on to the issue of her dog. We had made an appointment with a vet close to us to look at the dog, as her vet is way off in the back of beyond, and she goes off again, about how she has three kids, and one (or maybe all three, she wasn't clear) had swim team, and she had to go and do this, that, and the other.
Her dog was cut to the bone. She spent enough time arguing about someone saying she was rude, and that she didn't have the time to go to the vet, that she could have made it to the vet and gotten the dog checked in, and maybe in an exam room.
The dog is ok, she just needed some stitches, and SC is being fired as a client.
(and if I wasn't clear on anything, please ask. I'll get it clarified.)
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