I took a call today from this lady. Went through the whole painful experience without incident, until the following part of our conversation:
SC=her
Me=tee hee, me
SC: Now this is going to be shipped how?
Me: UPS ma'am
SC: Excuse me?
Me: UPS
SC: Why?
Me: Because we ship with UPS.
SC: Are you kidding me?
Me: No
SC: I don't want it shipped with UPS.
Me: Well, I'm sorry ma'am, we only ship UPS.
SC: No you don't you little liar!
Me: Ma'am, why would I lie?
SC: Because you are too lazy to type in FedEx.
Me: Ma'am, I don't have the option to pick a shipping method for you, we have a contract with UPS.
SC: Don't give me that!! It says right here in your catalog that you ship UPS or FedEx.
Me: (trying so hard to say something nasty) Ok ma'am what page is that information on?
SC: What? Why should I tell you that?
Me: Because I would like to know what page that error was on, so that I can give that information to Customer Service so we can correct that error.
SC: You don't need that!!
Me: Well, we do have to correct our mistake.
SC: You're just trying to make me look bad.
Me: (Done being nice) Ma'am the only way I could make you look bad, is if you were giving false information.
SC: Are you calling me a liar?
Me: Ma'am, I have all of my catalogs here, and they are all opened to shipping information, I do not show FedEx mentioned anywhere.
SC: You must have a different catalog! It says right here.
Me: Ma'am, I'm sorry, but regardless of what the catalog says, we only ship UPS.
May I assist you in anything else?
SC: Yes. Are you going to ship this FedEx then?
Me: Thank you for calling ******** Have a nice day!
:banghead
I have to get this new job!!!
SC=her
Me=tee hee, me

SC: Now this is going to be shipped how?
Me: UPS ma'am
SC: Excuse me?
Me: UPS
SC: Why?
Me: Because we ship with UPS.
SC: Are you kidding me?
Me: No
SC: I don't want it shipped with UPS.
Me: Well, I'm sorry ma'am, we only ship UPS.
SC: No you don't you little liar!
Me: Ma'am, why would I lie?
SC: Because you are too lazy to type in FedEx.
Me: Ma'am, I don't have the option to pick a shipping method for you, we have a contract with UPS.
SC: Don't give me that!! It says right here in your catalog that you ship UPS or FedEx.
Me: (trying so hard to say something nasty) Ok ma'am what page is that information on?
SC: What? Why should I tell you that?
Me: Because I would like to know what page that error was on, so that I can give that information to Customer Service so we can correct that error.
SC: You don't need that!!
Me: Well, we do have to correct our mistake.
SC: You're just trying to make me look bad.
Me: (Done being nice) Ma'am the only way I could make you look bad, is if you were giving false information.
SC: Are you calling me a liar?
Me: Ma'am, I have all of my catalogs here, and they are all opened to shipping information, I do not show FedEx mentioned anywhere.
SC: You must have a different catalog! It says right here.
Me: Ma'am, I'm sorry, but regardless of what the catalog says, we only ship UPS.
May I assist you in anything else?
SC: Yes. Are you going to ship this FedEx then?
Me: Thank you for calling ******** Have a nice day!
:banghead
I have to get this new job!!!
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