No call-in orders. Period.

[Belari]

I will admit, "meat and cheese" can sound a lot like "medium cheese" if you're not paying attention or if it is said fastly.

True. But wouldn't common sense tell you that something had been missed in the translation as the conversation progressed?

[mattm04]

Same here! It was the same few SCs over and over, trying to get stuff for free by claiming we screwed up. Now they have to fill out a form themselves and we keep a photocopy of it in case they come back later to complain.

Sucks for the honest people who just don't have time to come down to the store.

I have this one lady, she's ordered about 10 cakes from us in the 15 months I've worked there. Every single time, she claims there's something wrong and demands to have it for free. After the 3rd time I talked to management and we developed a slew of new policies just because of her. Unfortunately, they can't only apply to her. So now because of one stupid lady, everybody who orders a cake has to go through bullshit to get it, including listening to our spiel about "the colors may not match exactly but we'll get as close as we can with the materials we have" and blah blah blah.

We tired to do that at my store due to a few people costing us anywhere from 1-3 cakes a month, per person. They complained to Corp, got gift cards and we were forced to drop the policy.

[Becks]

This thread makes me gladly realize that the customers at my old store weren't that bad...for the most part. Sure, some sucktacular types, but reasonably few and far between.

[Belari]

We tired to do that at my store due to a few people costing us anywhere from 1-3 cakes a month, per person. They complained to Corp, got gift cards and we were forced to drop the policy.

Our "coporate" is the U.S. Government. Good luck getting a dime outta them

[Belari]

This link is why we don't take call-in orders on cakes:

http://cakewrecks.blogspot.com/2008/08/dial-wreck.html

[Nakajo]

We tired to do that at my store due to a few people costing us anywhere from 1-3 cakes a month, per person. They complained to Corp, got gift cards and we were forced to drop the policy.

Great thing about my corporate, they know gift cards NEVER solve problems. I have yet to hear of an instance where we gave anything other than a full refund for a product and an apology. Anything else, we offer a full refund and cancellation of their membership if they are not satisfied with our store.