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Writing a post about the sunglass kiosk I worked in brought back some repressed memories unfortunately.
Here they are for your enjoyment!!!!
Story the first:
Doesnt matter what day time or anything I worked, I was always inundated with requests to sell the glasses for cheaper.
SC: How much are the glasses?
Me:*pointedly looking at the signs in front of their face* 1 for 12.00, 2 for 20.00 and 3 for 25.00.
SC: Oh..Well why cant I get 3 for 20.00?
Me:B/c thats not what they cost? *What kind of question is that?*
SC: Well, Ive been here before I should get a discount. *I recognize you, youre an entitlement whore!!!*
Me: Im sorry I cant do that for you, but I can sell you them at 3 for $25.00
SC: *starts to smile then realizes what I actually said* Youre a smartass.
Me: Thanks.
SC: *Walks away*
Story the second:
Now this lady wasnt sucky just odd. She came by the kiosk one day and just started chatting. I wasnt busy so I responded back. Helped her pick out some sunglasses and she was on her way.
The next day, this lady come back. I still didnt think anything, she could be a fellow mall worker or whatever. She comes up to me and gives me a big ol' kiss on the cheek......*a big WTF look from me*. Now this isnt odd enough to get me calling the cops. I am spanish and thats how I greet family and friends. This lady was also spanish..so I let it go. It just threw me for a loop since shes a stranger. She once again stayed and talked about her family and etc for almost 30 minutes. Unfortunately during this time i had no customers so I listened and pretended to straighten up the kiosk whilst she talked.
So, everytime I worked for maybe 3 weeks this lady would show up. Always greet me with a small hug or a cheek kiss and give me a gift. Everytime she tried to leave me something, I would try to give it back, but she would hear nothing of it. Ummm....yeah. The last present I got from her was a HUGE set with make up.
One day she just stopped coming. And I never saw her again. (yeah anticlimatic i know, it was just confusing).
Story the third.
SC: Can i get these at 5 for $20?
Me: No
SC: Why not?
Me: B/c thats not what they cost? *once again, how do you answer that? NO should be enough!!*
SC: Thats dumb.
Me: Sure
SC: Thats all you got to say?
Me: What would you like me to say?
SC*walks away*
Maybe I just looked too young to be able to say no to the big balla's with offers of five whole dollars to line my pockets, if only i would hook them up?
Story the fourth:
I actually felt bad for this customer and this is a case of sucky employee.
I was at a place that sold Cookie Cakes ( I LOVED THIS JOB!!!) and all I would do was bake and sell to mall patrons. I would decorate cakes and make cookie sandwiches and coffee. It was the perfect job for me!
Anywho, a cake was ordered and due to be picked up at 5pm on a saturday. I offer to decorate it since I love to do it. Supervisior (who was the only other employee there) says so, he'll do it and goes into the back room.
He calls me over and asks me to find a box for the cake. I grab one, walk to the back see the most horrific cookie cake I have ever seen.
The writing was shoddy. The balloons looked like squares on crack, there was icing where there wasnt supposed to me.
To make matters worse, the cake was for someone names "Amos" and the writing looked like "Anus".
I told him it looked like shit. He laughed and said "Oh well". Now, I was about to throw the cake out and start a new one..but i'll be damned if at that same moment, the person came half hour early looking for the cake. I boxed the cake and told him he was taking it out to them, b/c if they looked at the thing and got pissed (as they should have been) I didnt want to be the one that heard it. So he goes out with the cake...and the customer didnt ask to see it and paid and left.
I felt horrible that I had messed up lil Amos' bday by having a ugly cookie cake that said Anus on it....
Story the fifth (and last one!!!):
This is from I worked at Sears (yeah, I was a mall rat in my teenage years!!!)
One of my first days on the register by myself. A patron comes up and asks me a question about an exhange. I didnt know the answer so I called to the Juniors dept next to mine..no one picked up. I called to the other side of the Misses section no one picked up.
Being tired, frustrated and also 6 months pregnant, I suggested she go to the shoe dept and ask the lady there b/c I couldnt help her. In retrospect, I shouldve kept calling or walked to find someone at that moment, so I admit I was wrong and she leaves kinda pissily.
15 minutes later the manager from the jewlery department and reams me a new asshole. According to the SC, I was on the phone the whole time talking to friends and too busy to help her. She insisted that I was talking to friends and wouldnt hang up the phone and told her to leave me alone?!? REALLY? I was then told I could be fired for that..I was providing poor customer service.
I told the manager that thats NOT what happened, she said didnt believe me. I asked her if there wasnt a camera aimed at my register? She says "yes why?". I told her to check it and then come back to me and share her thoughts then. ( I was a cheeky lil thing).
She shut up after that..but reminded me that the customer was always right. Bitch.
Im done!
Here they are for your enjoyment!!!!
Story the first:
Doesnt matter what day time or anything I worked, I was always inundated with requests to sell the glasses for cheaper.
SC: How much are the glasses?
Me:*pointedly looking at the signs in front of their face* 1 for 12.00, 2 for 20.00 and 3 for 25.00.
SC: Oh..Well why cant I get 3 for 20.00?
Me:B/c thats not what they cost? *What kind of question is that?*
SC: Well, Ive been here before I should get a discount. *I recognize you, youre an entitlement whore!!!*
Me: Im sorry I cant do that for you, but I can sell you them at 3 for $25.00
SC: *starts to smile then realizes what I actually said* Youre a smartass.
Me: Thanks.
SC: *Walks away*
Story the second:
Now this lady wasnt sucky just odd. She came by the kiosk one day and just started chatting. I wasnt busy so I responded back. Helped her pick out some sunglasses and she was on her way.
The next day, this lady come back. I still didnt think anything, she could be a fellow mall worker or whatever. She comes up to me and gives me a big ol' kiss on the cheek......*a big WTF look from me*. Now this isnt odd enough to get me calling the cops. I am spanish and thats how I greet family and friends. This lady was also spanish..so I let it go. It just threw me for a loop since shes a stranger. She once again stayed and talked about her family and etc for almost 30 minutes. Unfortunately during this time i had no customers so I listened and pretended to straighten up the kiosk whilst she talked.
So, everytime I worked for maybe 3 weeks this lady would show up. Always greet me with a small hug or a cheek kiss and give me a gift. Everytime she tried to leave me something, I would try to give it back, but she would hear nothing of it. Ummm....yeah. The last present I got from her was a HUGE set with make up.
One day she just stopped coming. And I never saw her again. (yeah anticlimatic i know, it was just confusing).
Story the third.
SC: Can i get these at 5 for $20?
Me: No
SC: Why not?
Me: B/c thats not what they cost? *once again, how do you answer that? NO should be enough!!*
SC: Thats dumb.
Me: Sure
SC: Thats all you got to say?
Me: What would you like me to say?
SC*walks away*
Maybe I just looked too young to be able to say no to the big balla's with offers of five whole dollars to line my pockets, if only i would hook them up?
Story the fourth:
I actually felt bad for this customer and this is a case of sucky employee.
I was at a place that sold Cookie Cakes ( I LOVED THIS JOB!!!) and all I would do was bake and sell to mall patrons. I would decorate cakes and make cookie sandwiches and coffee. It was the perfect job for me!
Anywho, a cake was ordered and due to be picked up at 5pm on a saturday. I offer to decorate it since I love to do it. Supervisior (who was the only other employee there) says so, he'll do it and goes into the back room.
He calls me over and asks me to find a box for the cake. I grab one, walk to the back see the most horrific cookie cake I have ever seen.
The writing was shoddy. The balloons looked like squares on crack, there was icing where there wasnt supposed to me.
To make matters worse, the cake was for someone names "Amos" and the writing looked like "Anus".
I told him it looked like shit. He laughed and said "Oh well". Now, I was about to throw the cake out and start a new one..but i'll be damned if at that same moment, the person came half hour early looking for the cake. I boxed the cake and told him he was taking it out to them, b/c if they looked at the thing and got pissed (as they should have been) I didnt want to be the one that heard it. So he goes out with the cake...and the customer didnt ask to see it and paid and left.
I felt horrible that I had messed up lil Amos' bday by having a ugly cookie cake that said Anus on it....
Story the fifth (and last one!!!):
This is from I worked at Sears (yeah, I was a mall rat in my teenage years!!!)
One of my first days on the register by myself. A patron comes up and asks me a question about an exhange. I didnt know the answer so I called to the Juniors dept next to mine..no one picked up. I called to the other side of the Misses section no one picked up.
Being tired, frustrated and also 6 months pregnant, I suggested she go to the shoe dept and ask the lady there b/c I couldnt help her. In retrospect, I shouldve kept calling or walked to find someone at that moment, so I admit I was wrong and she leaves kinda pissily.
15 minutes later the manager from the jewlery department and reams me a new asshole. According to the SC, I was on the phone the whole time talking to friends and too busy to help her. She insisted that I was talking to friends and wouldnt hang up the phone and told her to leave me alone?!? REALLY? I was then told I could be fired for that..I was providing poor customer service.
I told the manager that thats NOT what happened, she said didnt believe me. I asked her if there wasnt a camera aimed at my register? She says "yes why?". I told her to check it and then come back to me and share her thoughts then. ( I was a cheeky lil thing).
She shut up after that..but reminded me that the customer was always right. Bitch.
Im done!
Plus I like being a smart ass. My mouth has yet to get me in trouble. lol.
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