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When we first re-opened the library, there were 62 computer terminals with internet (and word processing and use of the catalog) on the first floor and 15 computers with internet on the third floor. On the first floor there is a reservation terminal, on the third floor you just walked up to a computer, logged in, and used it. For reserving a terminal (for first floor) or just sitting down at one on the third floor, you log in by typing in your library card number, and you type in a password. If this is the first time you used a computer at our library, you make up a password at the prompt. Anyway, when you are on the first floor, the reservation computer assigns you one and you have to type in your card number and password.
Now for some reason the IT dept. or else the management told the IT dept. to put a reservation screen on the third floor also. So both the first floor and third have the same process now.
SC comes up to me on the third floor:
SC: The computer won't let me log on. It's just a blank screen.
Me: (thinking there is something wrong, or just sometimes you have to wait 30 seconds before the prompt shows up).
Me: Are you sure you are on the right computer?
SC: Yeah, I just sat down at one.
Me: ok, did you log in on the reservation computer?
SC: What?
Me: You go to this computer and reserve a computer.
SC: When did that happen? (note, he's attitude is "why the fuck did you people do that for)
Me: About a month ago.
SC: It wasn't like this before.
Me *thinking 'no shit'*
So I walk away and he calls me back to the reservation terminal.
SC: It's asking for my password. What's my password.
Me: The same password you used before.
SC: I never had a password before.
Me: It's what you used before.
SC: I told you I never had to type in a password before. I wouldn't be askin' your help if I did this before.
The guy had typed in his library card number. I'm kind of used to people, who never used our system before, asking what is their "id" at the "id" prompt. I see him cntl-A, cntl-C and cntl-P his id as his password.
Me: Ok.
And I walk away.
My head was about to explode. Dude says before he sat down at the terminals. When you sit down at the terminals before we changed to a reservation system, it asked for an id number and password. So he has typed in before an id number (libary card number) and a password before. Now he's acting like he never done this before. The same information and pop-up box appears for both types of logging in. I don't know if he just wanted to argue, or believes everyone messes with him and starts arguements to prove people mess with him. Or he is so stupid. That instead of applying what he done before, (type in an id number and password, on one computer) to something new,( typing it on a diff. computer) he makes a stink because we changed things. Ugh.
Now for some reason the IT dept. or else the management told the IT dept. to put a reservation screen on the third floor also. So both the first floor and third have the same process now.
SC comes up to me on the third floor:
SC: The computer won't let me log on. It's just a blank screen.
Me: (thinking there is something wrong, or just sometimes you have to wait 30 seconds before the prompt shows up).
Me: Are you sure you are on the right computer?
SC: Yeah, I just sat down at one.
Me: ok, did you log in on the reservation computer?
SC: What?
Me: You go to this computer and reserve a computer.
SC: When did that happen? (note, he's attitude is "why the fuck did you people do that for)
Me: About a month ago.
SC: It wasn't like this before.
Me *thinking 'no shit'*
So I walk away and he calls me back to the reservation terminal.
SC: It's asking for my password. What's my password.
Me: The same password you used before.
SC: I never had a password before.
Me: It's what you used before.
SC: I told you I never had to type in a password before. I wouldn't be askin' your help if I did this before.
The guy had typed in his library card number. I'm kind of used to people, who never used our system before, asking what is their "id" at the "id" prompt. I see him cntl-A, cntl-C and cntl-P his id as his password.
Me: Ok.
And I walk away.
My head was about to explode. Dude says before he sat down at the terminals. When you sit down at the terminals before we changed to a reservation system, it asked for an id number and password. So he has typed in before an id number (libary card number) and a password before. Now he's acting like he never done this before. The same information and pop-up box appears for both types of logging in. I don't know if he just wanted to argue, or believes everyone messes with him and starts arguements to prove people mess with him. Or he is so stupid. That instead of applying what he done before, (type in an id number and password, on one computer) to something new,( typing it on a diff. computer) he makes a stink because we changed things. Ugh.