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(no this isn't a rant about Boy Scouts)
Is it too much to ask customers to BE PREPARED, specifically when they are making a return? ESPECIALLY today, the biggest return day of the year? At LEAST have your receipt out with the product.
Some highlights from today:
- Customers who want to return something, then have to look through a pile of receipts to find the right one
- Someone trying to return a product with a reciept... but absolutely no packaging. We need at least a bar code to make sure it's the right item on the right receipt!
- A kid buying an ink cartridge for his mom didn't have enough change and wanted me (and the EIGHT people in line behind him) to wait while he got it.
- A customer with a receipt that says "Western Digital Hard Drive" trying to return a different brand hard drive and getting mad at ME because I couldn't return it.
- A customer who was upset that we didn't have a product to directly replace the product he was returning... a product he SPECIAL ORDERED in the first place.
- Customers who do large cash returns just as we open in the morning and wonder why we don't have enough cash in the register. They don't get the fact we don't keep $400 in cash in the register all day.
Ah, returns day.. always so much fun.
Is it too much to ask customers to BE PREPARED, specifically when they are making a return? ESPECIALLY today, the biggest return day of the year? At LEAST have your receipt out with the product.
Some highlights from today:
- Customers who want to return something, then have to look through a pile of receipts to find the right one
- Someone trying to return a product with a reciept... but absolutely no packaging. We need at least a bar code to make sure it's the right item on the right receipt!
- A kid buying an ink cartridge for his mom didn't have enough change and wanted me (and the EIGHT people in line behind him) to wait while he got it.
- A customer with a receipt that says "Western Digital Hard Drive" trying to return a different brand hard drive and getting mad at ME because I couldn't return it.
- A customer who was upset that we didn't have a product to directly replace the product he was returning... a product he SPECIAL ORDERED in the first place.
- Customers who do large cash returns just as we open in the morning and wonder why we don't have enough cash in the register. They don't get the fact we don't keep $400 in cash in the register all day.
Ah, returns day.. always so much fun.
Good job!
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