Today's sucky person of the day for me was trying to return a christmas item without a reciept. I was manager on duty and the cashier called me over. By the way, the customer said he wasn't sure if he got it at our store or Office Depot.
<JBG> = a man who thought he was Just Below God
<me> = a man who doesnt' care.
<me> Do you have a receipt?
<JBG> *SIGH* No! I told HER that it was a gift from my wife and I don't know where the receipt is!
<me> Then do you know what card was used to buy it, because we can look up...
<JBG> *snatches it out of my hand* I don't need this kind of hassle for a TEN DOLLAR ITEM!
<me> ... I'm sorry, but...
<JBG> *I* am a Retail Consultant, and I work with all kinds of companies. I'm sure they'll LOVE to hear what kind of service you get here! *storms out*
First, most people on the planet should realize you need a receipt to get money back. Second, I COULD have given him store credit if he had let me finish my sentance. We can do returns without a reciept by looking up the card it was purchased on or give store credit if they provide us with an ID. Never got a chance to tell him, his loss. Third, I'm sure his customers would love to know how big a douchebag he was.
My question to you all... what's the most interesting title a customer has ever given you as an excuse as to why they deserve special treatment? "Retail Consultant" was new for me, but I've gotten 'Stockholder', 'priest' and everyone's favorite "I spend hundreds (thousands?) of dollars here"
<JBG> = a man who thought he was Just Below God
<me> = a man who doesnt' care.
<me> Do you have a receipt?
<JBG> *SIGH* No! I told HER that it was a gift from my wife and I don't know where the receipt is!
<me> Then do you know what card was used to buy it, because we can look up...
<JBG> *snatches it out of my hand* I don't need this kind of hassle for a TEN DOLLAR ITEM!
<me> ... I'm sorry, but...
<JBG> *I* am a Retail Consultant, and I work with all kinds of companies. I'm sure they'll LOVE to hear what kind of service you get here! *storms out*
First, most people on the planet should realize you need a receipt to get money back. Second, I COULD have given him store credit if he had let me finish my sentance. We can do returns without a reciept by looking up the card it was purchased on or give store credit if they provide us with an ID. Never got a chance to tell him, his loss. Third, I'm sure his customers would love to know how big a douchebag he was.
My question to you all... what's the most interesting title a customer has ever given you as an excuse as to why they deserve special treatment? "Retail Consultant" was new for me, but I've gotten 'Stockholder', 'priest' and everyone's favorite "I spend hundreds (thousands?) of dollars here"
Comment