Guest: Dave, I am livid....I was given the wrong directions to the aquarium and I want money for the gas I had to spend on the wrong directions your asshole coworker gave me
Me: well I am afraid the managers have gone home but you can leave a voicemail if you want
Guest: No I am pissed and this needs taken care of immediately
Me: I dont have a manager here
Guest: well who do you call in an emergency
Me: you being given the wrong directions is not an emergency
Guest: maybe not to you, but it is to me
Me: you'll have to wait until tommorow tp speak with a manager
Guest: well then I wanna cancel my reservation right now. I want a full refund plus an additional 10% for this night from hell
Me: ok but only a manager can approve that
Guest: I APPROVED IT
Me: sorry but you will have to wait until tommorow
Guest: If you're trying to make me angry, you're doing a good job....give me the phone number to your manager, I will call the SOB myself
Me: No
Guest: give me the GD number now
Me: I'm not giving you the manager's number
Guest: you give me that number or there is going to be hell to pay when I get to the office
(unknown to guest, we now close at 8 and by the time he got there, we were closed and I was gone but I heard about him the next day)
Me: well I am afraid the managers have gone home but you can leave a voicemail if you want
Guest: No I am pissed and this needs taken care of immediately
Me: I dont have a manager here
Guest: well who do you call in an emergency
Me: you being given the wrong directions is not an emergency
Guest: maybe not to you, but it is to me
Me: you'll have to wait until tommorow tp speak with a manager
Guest: well then I wanna cancel my reservation right now. I want a full refund plus an additional 10% for this night from hell
Me: ok but only a manager can approve that
Guest: I APPROVED IT
Me: sorry but you will have to wait until tommorow
Guest: If you're trying to make me angry, you're doing a good job....give me the phone number to your manager, I will call the SOB myself
Me: No
Guest: give me the GD number now
Me: I'm not giving you the manager's number
Guest: you give me that number or there is going to be hell to pay when I get to the office
(unknown to guest, we now close at 8 and by the time he got there, we were closed and I was gone but I heard about him the next day)
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