The Register is Broken and the Other One is in Use

[purplecat41877]

Where I work, there are 2 service desk tills. Today, one of them was broken.

Less than an hour ago, a customer came up wanting a refund and I was on the phone on hold for maintaince. The service desk that was working was currently in use so I told the customer that he would have to wait for the register to be available since the other one was broken. The customer told me that he was told that he needed to have the refund done up at the service desk and he didn't want to wait. I finally had enough and refunded him in a regular register just to get him to leave.

I was ringing items quickly and a regular customer encouraged me to slow down. I let her know that I had been trying to get the impatient customer out of the store and she told me that I was too sweet to have a heart attack.

[Iris Kojiro]

"And I want my other register to work, but it isn't. It looks like neither one of us is getting what we want, huh?"

A little snappish, but it might put him in his place...(though taking the edge off it might allow you to say basically the same thing)

But yeah, don't put too much pressure on yourself.

*gives hugs and soda*

[purplecat41877]

Thanks, Iris Kojiro. He asked in a rude tone if the regular registers were also broken and that's when I finally had enough.

(drinks soda)

[mattm04]

And even if you had a sign saying "register broken please use next lane" they would never read it. Can't win.

[nomorecarts]

Thanks, Iris Kojiro. He asked in a rude tone if the regular registers were also broken and that's when I finally had enough.

(drinks soda)

"they are now"

shit happens, most places policies say that can only be done at the service desk, he should have expected a wait

[Iris Kojiro]

the poor widdle man still hasn't come up with a coping mechanism to help him deal with a longer than expected wait

That's because his being a rude customer is a defense mechanism in and of itself. Whatever makes him feel better about not being able to get to that inch and a half mark...^_~

[LadyAndreca]

I hated when registers went down at the service desk. I did actually know how to unlock a regular register to do returns, but this was absolutely forbidden unless it couldn't be done any other way.

But one time at the desk, we only had one working computer out of five.
- #1 was manager use only, and wouldn't read cards.
- #2 had a software problem and wouldn't boot up
- #3 wouldn't read checks
- #4 worked
- #5 didn't have a card reader AND it wouldn't read checks.

#2 was the most used register, normally, because it had the most space. People would constantly complain that they'd have to pick their merchandise up and walk five feet to the right so I could get at it with a working register.

[Pagan]

except the part of me that I devote to my love and semi-worship of macaroni pie.

Absolutely and completely off topic, but....macaroni pie sound good!

That's because his being a rude customer is a defense mechanism in and of itself. Whatever makes him feel better about not being able to get to that inch and a half mark...^_~

I think you're overestimating that by about an inch!

We had some jackass this afternoon that couldn't get it through his head that no, his script wasn't ready yet and yes, he was going to have to get in line and wait his turn. There was only three of us (2 techs, 1 RPh) today. Me ringing out people, the other tech dropping scripts, and the pharmacist filling. Things can only go so fast. The pharmacist finally told him we'd be happy to transfer his prescription elsewhere if he didn't like having to wait.