You answered the phone too quickly and other assorted wackos

[mattm04]

A collection of little incidents form the past week or two...

You answered to quickly

We have a auto-attendant that makes a page when a dept. gets phone call with the Park number.

PA: <dept> phone call on XXX, <dept> phone cal on XXX
Me: *standing next to phone at the time* Good morning <dept> <My name> how can I help you?
SC: You answered to quickly.
Me: .... <dept> can I help you?
SC: Yes, but first you answered the phone to quickly. You are supposed to wait a little before you answer.
Me: Ok. I will bring that to the managers attention.

After that it was perfectly normal call.

I don't want any

I was ringing up a customer, who used a DEBIT card. When the PINPAD promoted:
Cash Back?
[$0] [$10] [$20] [$40] [other]
Everything went down hill....
SC: What do I do?
Me: Do you want cash back?
SC: No.
Me: Then press $0, the far left button.
SC: But I don't want cash back.
Me: Right, press the button that says $0.

This repeats over and over until the SC hits "OTHER" enters $0 and then confirms it.

Me: Her is you receipt, have good day.
SC: You know it should really say "none" so customers don't get confused.

They get dumber by the day....

Not this time of year

I am walking thru the produce dept when a SC stops me. (for reference I am in New England with a foot of snow in the ground)

SC: Are these apples grown locally?
Me: In season we carry local produce which will have a "be a hero buy local' sign. this time of year it comes from warmer climates.
SC: Oh. what about this lettuce.
Me: repeat above
SC: You should have a sigh indicating that you produce in not local in the winter.
Me: I will let the manager know you concerns.

I would have assumed that people were smart enough to know that you can't grow fresh produce in the middle of winter. Guess not.

[Chromatix]

B-b-but don't you know, that's what greenhouses are for????!???!?!?!!?

(ahem)

[nomorecarts]

B-b-but don't you know, that's what greenhouses are for????!???!?!?!!?

(ahem)

then they'd bitch about the prices


but seriously, it should say none, $0 is a lot of money to be getting back in cash

[Snowbird]

Me: *standing next to phone at the time* Good morning <dept> <My name> how can I help you?
SC: You answered to quickly.
Me: .... <dept> can I help you?
SC: Yes, but first you answered the phone to quickly. You are supposed to wait a little before you answer.

I would have been so tempted to say, "Ohh, I'm sorry, let me try again then. *click*".

That seriously made me want to from the sheer stupidity.

[South Texan]

SC: You know it should really say "none" so customers don't get confused.

Darn that pesky concerpt known as "Zero".

Most kindergarten age kids manage to grasp it before they are six, but obviously not everyone has the ability.

[Summerfly413]

SC: You know it should really say "none" so customers don't get confused.

No WAY! Would not happen. When people use debit in my store they have the options of $20, $10, other, and none. Yet what should take about 2 seconds to get through takes about 15 because they don't understand that "None" also means "No," which is what they're looking for.

[PepperElf]

SC: Yes, but first you answered the phone to quickly. You are supposed to wait a little before you answer.

Well if you'd like you can call back and we'll try it again... Would waiting say... ten minutes be satisfactory.

Seriously who in their right mind complains about getting prompt service?

[Shpepper]

Someone who plans to have the extra wait time instead of being prepared to complete the call before they dial.

[DGoddessChardonnay]

Me: Her is you receipt, have good day.
SC: You know it should really say "none" so customers don't get confused.

Our pinpads say "None" on the top left hand corner and that confuses people as well.

Not only are they getting dumber by the day, they think they can have it both ways.

[Pagan]

I don't want any

I was ringing up a customer, who used a DEBIT card. When the PINPAD promoted:
Cash Back?
[$0] [$10] [$20] [$40] [other]
Everything went down hill....
SC: What do I do?
Me: Do you want cash back?
SC: No.
Me: Then press $0, the far left button.
SC: But I don't want cash back.
Me: Right, press the button that says $0.

I had this conversation, almost verbatim, at least 3 times today! It's absolutely amazing how those things manage to defeat people.

they don't understand that "None" also means "No," which is what they're looking for.

"I am disinclined to acquiesce to your request....means 'no'". Sorry, that just what my weird little mind thought of.

[Tito]

SC: You answered to quickly.

I've heard complaints about people having to wait too long for a phone to be answered, but a phone being answered too quickly????? That's a new one to me!

[Imogene]

That's a new one to me!

Sadly, not so for me, I got bawled out for completing a transaction too quickly, even though the woman kept telling me to go faster...

[Tito]

Completing a transaction too fast? There's another new one for me! I guess some SCs just are not happy unless they have something to bitch about.

Of course, that's one of the things that make them SCs to begin with.

[malmalthekiller]

People still get confused about "none", because it happens all the time.

SC: What is this??
Me: Do you want cash back or not?
SC: NOO.
Me: Then hit "no"
SC: ....
Me: ....
SC: Uh...*hits $20".......UGH I DIDN'T MEAN TO DO THAT.
Me: *Sighs, turns the card reader around, hits "cancel cash back, then ok"
SC: God these things are so confusing!

Or the credit cards that ask for cash back before the person signs-people have no idea what to do.

[Alpha Strike]

You answered to quickly

We have a auto-attendant that makes a page when a dept. gets phone call with the Park number.

PA: <dept> phone call on XXX, <dept> phone cal on XXX
Me: *standing next to phone at the time* Good morning <dept> <My name> how can I help you?
SC: You answered to quickly.
Me: .... <dept> can I help you?
SC: Yes, but first you answered the phone to quickly. You are supposed to wait a little before you answer.
Me: Ok. I will bring that to the managers attention.

Sadly enough I've had this conversation a few times before.

Most times folks are happy if we answer the phones quickly but I've had some half-wits whining that we answer too fast.

Just another example of how people will find something to complain about regardless of the situation.