Human error happens...

[McGoddess09]

Today, I was bounced around from DT order taker to DT cash because of the cold. One guy came through and I gave him his order of Hotcakes and Sausage. Now, my weekend morning coworkers are very good about having all condiments in the bag and running. The weekend morning crew get very little to no complaints. So when the guy asked me if there was syrup in the bag, I gave a confident yes.

Fast forward to a bit later. We had just had a small rush and I handed out my last order. One of my coworkers points out that there is a car at the window. So I open the window...

SC- Who else?
Me- Of course,silly.

Me: "Hi! May I help you?"
SC: "YOU TOLD ME THAT THERE WAS SYRUP IN THIS BAG AND THERE IS NONE!"
Me: "I'm sorry sir. I thought there was. I'll grab you a couple as compensation."
SC: "HERE IS WHAT I WANT YOU TO DO. YOU WILL GET ME A NEW HOTCAKES WITH SAUSAGE BECAUSE NOW THIS ONE IS COLD AND MAKE SURE THERE IS SYRUP IN THE BAG."

Now I'm pretty pissed. I do NOT like being yelled at. Fine, if one did not get their order correctly, but there is something I'd like to call politeness. It's called human error. It happens. I took the bag, went back to grill, and told them to make me a Hotcakes and Sausage and tossed the old one into the waste bucket. My manager,Sunrise, asked me what was wrong. I told her. She shook her head and tossed in a couple of syrups into the bag.

The platter comes up and I put it into the bag. I even brought the syrups to the top. I walked back to the window and handed out the bag.

Me:"I'm sorry this happened. There is a few extra in there for you."

He snatched the bag out of my hand (a HUGE pet peeve of mine),looked in, shook his head,and sped off.

I almost burst into tears. It's normally hard to make me cry, but lately anything can set me off. I know I told him there was syrup in the bag,when there wasn't, but we are pretty much always good about it, that I had enough confidence to say there was. I just don't get why people have to yell about things.

Then I thought about two things. One that GingerBiscuit said "I just think to myself that the men have small penises." That made me giggle a bit. The second one was crawling into bed with the SO and just letting him hold me.

[crazylegs]

Damn if he's this much of an arse when peope forget *syrup* I shudder to think what he's like if something else if forgotten, like say sugar in his coffee!

What a prick.

[NightWatch]

Wow.. If he had done that exact same thing, but nicely... he would have gotten the same treatment, but probably with a more sincere apology and bigger smile. If he feels it important to tell you he's upset, he could say, "It seems you forgot my syrup, and I'm upset because coming back has made me late for work." Telling people how you feel without being mean seems to be much less stressful I've found.

[PepperElf]

sometimes it makes you wanna say, "I'll do that right away... if you will stop shouting."


yes i am an instigator.




OT: .... that avatar is evilly mesmerizing.

[karath]

OT: .... that avatar is evilly mesmerizing.

Oh good, I'm not alone!

Back on topic...accept my condolences, DT is a serious pain in the ass on its own, let alone running all over the place and having a complete little prick go apeshit on you. have some :hugs: and cookies, courtesy of the EQ factory!

[Mr Hero]

I've had situations where an order was wrong. It happens. That's why I check my order in the parking lot before taking the food to its desired destination. Usually when that happens, I be sure to walk into the lobby immediately and calmly explain the situation.

SC obviously didn't think to double check his order before going on his way. It's no one's fault but his. No, he shouldn't stay in the line to check, but he should always be sure to check his order before leaving.

[Der Cute]

DT order?

I"m sorry, but my mind went into the sewer - past gutter - when I read DT.

Cutenoob