gift card HELL

[Bella_Vixen]

Last week, 2 people came in and wanted to buy $4500 in gift cards. OK, we cleared it through the check place and our office, and all went well.

The "lady" came back today and wanted 14 $50 gift cards. $700 worth. Keep that in mind.

Bossman and I both vocally confirmed before I even counted out the cards to scan that she wanted $50 cards.

I get 10 rung up (that's $500 if you are counting along) and she says, "Oh. wait. I wanted $25 cards." And then she has the nerve to tell me to not get angry, that she's there all the time AND that she spent $4500 last week. (That was a company check, not her own money, so I am not the least bit impressed by that.)

She just fucked up the paperwork for the entire day and for tomorrow, too.

I had to call to get all the cards deactivated (NOT a fun time), and then Bossman had to call the office so tomorrow they can try to get it out of the system.

My drawer was off $500 because of her (I had to ring up the $25 cards, which messed up my drawer, too...). I told Bossman that I refuse to deal with her is she comes back again next week. I'm pretty sure he'll make sure I'm busy in the back room next week.

[Spiffy McMoron]

Wow-she ignores you and your boss asked her if she wants $50 gift cards, changes her mind, and then thinks that it will be all OK because she ran an errand for her company? Methinks she deserved a little bit of Irish diplomacy.

[Becks]

Wow.

-a-thon right here!!!!!!!!!!!

[karma_gypsy]

Ugh, I hate, no I loathe that phrase, "I'm in here all the time . . ." usually it's the people you see the least who say the phrase (and who want special priviledges/discounts).

Did you make her stand and wait for all the $50 cards to be deactivated? I hope she saw all the trouble you had to go through to redo the whole transaction . . .

[friendofjimmyk]

"I'm in here all the time" is right up there with, "I know your manager/boss/owner" ...I don't care!!!!

[Kiwi]

when you hear "Im in here all the time"

you reply "Then you should know the rules by now"

[Becks]

I forgot to ask...how'd the paperwork turn out?

[Jester]

I've posted this before, but worth repeating...at my one bar, we give discounts to regulars. Not locals, as many places do, but regulars.

So, this idiot bar guest orders drinks from a bartender that has literally been there for years. He then asks for the "locals" price.

BT: "We don't give locals prices, just special prices to regulars."
IBG: "Oh, I know. I'm a regular. I'm here all time."
BT: "Really? What's my name?"
IBG: "...."

He paid full price.

[karma_gypsy]

when you hear "Im in here all the time"

you reply "Then you should know the rules by now"

That's clever, I'll have to remember that!

[Bella_Vixen]

Paperwork turned out fine after the office types fixed it. Bossman had a time trying to explain what had happened.

Next week, a coworker will be coming in, so there is an extra good chance that I won't have to deal if she/they come in again (hopefully after 9:00!)...

Lady came in yesterday, bought a cup of coffee...with a $50 gift card (apparently she was one of the people who got some out the $4500 batch). I was polite and cheerful to her and she didn't say one word to me.

[Becks]

Lady came in yesterday, bought a cup of coffee...with a $50 gift card (apparently she was one of the people who got some out the $4500 batch). I was polite and cheerful to her and she didn't say one word to me.

Did she recognize you?


Glad to know the paperwork turned out well.

[CrazedClerk]

if I heard "I'm in here all the time" from a non-regular, my reply would be "no, I'M in here all the time and I haven't seen you in quite awhile."

[Bella_Vixen]

I have it on good authority (and have proof, too) that she came in last night and bought 15 $25 cards. I heard she was pretty snippy again.

I guess she didn't want to talk to me. I wonder why? I'm a pleasant person.

[DesignFox]

I found that if the person argued that they were "here all the time" they weren't worth the effort. They were the ones with a coupon every week trying to get all their pictures for free...

Even better was when they would prefix that with, "But, I'm such a good customer." I used to love pulling purchase histories to confirm how very wrong that statement was!