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I have a semi-regular SC. It's always two women, but only one ever gets on my nerves. The other is merely a pawn in the real SC's life.
A quick bit of background. The restaurant I work in is located on a retail park so there's lots of stores around us. On a Saturday, it seems the only people working are us waiting/cooking staff and the retail staff in other places around the park. Everyone else seems to be off work and gravitates towards the park for their feeding/shopping needs. No problem there, it's probably our best day for business.
Now, as it's so busy (looking at about a half an hour wait on tables at the earliest sometimes) we do not allow people to come in for just drinks, because we need the tables for people having full meals, who will provide us with more money for our work. If it's quiet, then no problem.
This woman, however, really irritates me as she tells people at the door she is eating. As soon as she is seated she only has a coffee. She tells the server she will be back for food later. Unsurprisingly, she has never returned the same day to eat. I don't think she's ever eaten there.
So she's taking up space, while people who honestly want food are waiting by the door. People are annoyed with her. Now, she was seated the other day and I went over to tell her that she is sat in a very busy section and there are 3 tables in front of her. This gives people a chance to time their service a bit and decide if they can stay. Then this exchange, with the attitude that sadly cannot be coveyed through text, occurs:
SC: Can't you just serve us? We'll just have two coffees and come back for food later.
Me: I'm afraid I am not serving today and couldn't serve you ahead of people who have been seated before you. Your waitress won't be too long now. She has two tables left and then she'll be with you.
SC: *with the classic whine* But we just want coffeeeees!
Me: As you've been seated now there's very little I can do, but on a busy Saturday, we do not just serve drinks as there's a high volume of customers coming in to eat.
SC: *pouts* We're in a hurry though!
At this point I simply apologise and tell her the waitress is on the way over, realising there is no way I'm getting through to this woman. Next time I see her in the queue I'm shouting that we're not just serving drinks today and everyone has to be eating.
If she's in such a rush, why's she waited in a queue for ages AND said she's coming back later. Awful snippy woman.
A quick bit of background. The restaurant I work in is located on a retail park so there's lots of stores around us. On a Saturday, it seems the only people working are us waiting/cooking staff and the retail staff in other places around the park. Everyone else seems to be off work and gravitates towards the park for their feeding/shopping needs. No problem there, it's probably our best day for business.
Now, as it's so busy (looking at about a half an hour wait on tables at the earliest sometimes) we do not allow people to come in for just drinks, because we need the tables for people having full meals, who will provide us with more money for our work. If it's quiet, then no problem.
This woman, however, really irritates me as she tells people at the door she is eating. As soon as she is seated she only has a coffee. She tells the server she will be back for food later. Unsurprisingly, she has never returned the same day to eat. I don't think she's ever eaten there.
So she's taking up space, while people who honestly want food are waiting by the door. People are annoyed with her. Now, she was seated the other day and I went over to tell her that she is sat in a very busy section and there are 3 tables in front of her. This gives people a chance to time their service a bit and decide if they can stay. Then this exchange, with the attitude that sadly cannot be coveyed through text, occurs:
SC: Can't you just serve us? We'll just have two coffees and come back for food later.
Me: I'm afraid I am not serving today and couldn't serve you ahead of people who have been seated before you. Your waitress won't be too long now. She has two tables left and then she'll be with you.
SC: *with the classic whine* But we just want coffeeeees!
Me: As you've been seated now there's very little I can do, but on a busy Saturday, we do not just serve drinks as there's a high volume of customers coming in to eat.
SC: *pouts* We're in a hurry though!
At this point I simply apologise and tell her the waitress is on the way over, realising there is no way I'm getting through to this woman. Next time I see her in the queue I'm shouting that we're not just serving drinks today and everyone has to be eating.
If she's in such a rush, why's she waited in a queue for ages AND said she's coming back later. Awful snippy woman.
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