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Partial suck here, because we were busy as hell.
And by busy....we were at least 3 deep on several registers, we had to call several departments for help in serving. (nearly all of bakehouse, half of produce and several of the groceries/perishable/nightfill staff are checkout trained)
But ye gods, people could NOT wait for five minutes while I was dealing with problems relating to reduced to clears. We can no longer put them through as unknown items-do that, we get logged, 3 logs
goodbye. So for EVERYTHING, we gotta put it through, no barcode, we gotta call someone down.
1) Lady with bread rolls. No barcode, so I went to put them in as loose rolls. Comes up needing an override. Call sup down, she gets me to call bakehouse....the ONLY person in bakehouse was serving customers at the time (she's register trained). That one wasn't really sucky, but an example of the similar events.
2) Gentleman I noticed hopping between 2 registers-mine and my coworkers. He came up to mine, I scan one roll of toilet paper. He disputes price (understandable). I go to call groceries and he walks off! Seriously dude, I've had worse, so WHYY can you NOT wait five minutes to deal with something? We were busy as hell, you could clearly see that! And I'm also NOT psychic, so I wouldn't know the prices in the first place.
3) Lady comes up with reduced to clear squeezy herbs (I forget the name, basically it's something like chili, basil etc. in a squeezy tube) scan them, need an override. We were busy on the smokeshop counter, busy on the checkouts and our sup for the night was busy covering someone's teabreak. After the 6th call in a row, she gets annoyed and leaves it.
WHY do you not realise that I'm actually TRYING to solve the problem, not being a waste of time? Everyone is liable to a messed-up groceries transaction once in a while.
On the plus side though, my scanning rate went up so I'm almost at the target level!
(our target rate is 16.5 items per minute) And I also managed to pass the produce test with flying colours. (donut peach, white peach, yellow peach, yellow nectarine, white nectarine, snow pea, black plum, red ball chili/pepper)
And by busy....we were at least 3 deep on several registers, we had to call several departments for help in serving. (nearly all of bakehouse, half of produce and several of the groceries/perishable/nightfill staff are checkout trained)
But ye gods, people could NOT wait for five minutes while I was dealing with problems relating to reduced to clears. We can no longer put them through as unknown items-do that, we get logged, 3 logs
goodbye. So for EVERYTHING, we gotta put it through, no barcode, we gotta call someone down. 1) Lady with bread rolls. No barcode, so I went to put them in as loose rolls. Comes up needing an override. Call sup down, she gets me to call bakehouse....the ONLY person in bakehouse was serving customers at the time (she's register trained). That one wasn't really sucky, but an example of the similar events.
2) Gentleman I noticed hopping between 2 registers-mine and my coworkers. He came up to mine, I scan one roll of toilet paper. He disputes price (understandable). I go to call groceries and he walks off! Seriously dude, I've had worse, so WHYY can you NOT wait five minutes to deal with something? We were busy as hell, you could clearly see that! And I'm also NOT psychic, so I wouldn't know the prices in the first place.
3) Lady comes up with reduced to clear squeezy herbs (I forget the name, basically it's something like chili, basil etc. in a squeezy tube) scan them, need an override. We were busy on the smokeshop counter, busy on the checkouts and our sup for the night was busy covering someone's teabreak. After the 6th call in a row, she gets annoyed and leaves it.
WHY do you not realise that I'm actually TRYING to solve the problem, not being a waste of time? Everyone is liable to a messed-up groceries transaction once in a while.
On the plus side though, my scanning rate went up so I'm almost at the target level!
(our target rate is 16.5 items per minute) And I also managed to pass the produce test with flying colours. (donut peach, white peach, yellow peach, yellow nectarine, white nectarine, snow pea, black plum, red ball chili/pepper)
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