We Can't Accept That Check

[purplecat41877]

Today, a customer came up to the service desk wanting to cash a handwritten payroll check. I couldn't remember if we accepted them or not so I checked with the FEM who told the customer that we didn't.

The customer said that she'd been able to cash that kind of check before. The FEM mentioned that whoever did that could get in serious trouble and that there were auditors in the store at the time.

The Store Director also told the customer that it was company policy not to accept handwritten checks. She even told the customer that if she did it for her, she'd have to do it for everyone. The customer was given the option of going to the bank to have it cashed which she argued about first with the FEM and then the Store Director. The customer ended up leaving without the check being cashed.

[Evil Queen]

What's wrong with the bank?

Unless they're trying to cash a cheque that isn't really a cheque... mmm....

[malmalthekiller]

The same thing happened to me today. Twice. Both people were assholes about it.

No matter how many times I tell someone we can't cash handwritten checks, no matter if they're from a business or not, I still get an argument. I know you didn't cash it here last week, because I'm here all the time, and nobody that works here is that stupid.

Honestly, you can't wait until tomorrow to go to a bank?

[purplecat41877]

I guess she didn't want to go to a bank. Another possibility is that she might not have a bank account.

[bainsidhe]

The non-customer doesn't have a bank account with you either, so fair's fair.