Guest: Yea Dave, I am coming in on March 20 and I notice that is when the spring rates go into effect. Since it's just one day, can I have the rental at the winter rate?
Me: no ma'am, the system wont let me do that
Guest: but I mean I cant afford the spring rate, can I have some leeway here?
Me: well I am offering a 25% discount at this time
Guest: can that be taken off the winter rate?
Me: no ma'am it is taken from the spring rate
Guest: even though it's only a day off, I mean thats not fair...we want the best rate possible. We have been coming down there for 11 years, I just dont think we are being treated fairly. I really dont. We never get a deal when we go there, you advertise all these huge discounts that we never get to take advantage of. I dont know how you sleep at night. Just scratch my name off your list, I am not coming there ever again
Me: well I am sorry to hear that
Guest: yea sure you are, you couldnt care less
Me: no ma'am, the system wont let me do that
Guest: but I mean I cant afford the spring rate, can I have some leeway here?
Me: well I am offering a 25% discount at this time
Guest: can that be taken off the winter rate?
Me: no ma'am it is taken from the spring rate
Guest: even though it's only a day off, I mean thats not fair...we want the best rate possible. We have been coming down there for 11 years, I just dont think we are being treated fairly. I really dont. We never get a deal when we go there, you advertise all these huge discounts that we never get to take advantage of. I dont know how you sleep at night. Just scratch my name off your list, I am not coming there ever again
Me: well I am sorry to hear that
Guest: yea sure you are, you couldnt care less
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