Let me set the scene:
It is our peak time today, and our line 10 people deep so I am assisting the clerk at the register.
A woman comes up to the counter.
Clerk: Hello! Can I please have your name and birthdate?
Customer: *gives information*
Me: *retrieves script and scans it into the register* That will be five dollars ma'am.
Customer: No no no, I paid three dollars last month for the co-pay, it should be the same this month!
Me: *goes into an explanation about that it was a new year and some insurence companies changed what and how they covered certain items*
Customer: Well, I should only have to pay the three dollars I paid last time!
Me: Ma'am, we do not have any control over what the insurence company charges you. If you would like, I could try and resubmit it to see if we may get a different out come, or call them?
Customer: No! I want you to ring me out for three dollars right now! I don't have time for this!
Me: Ma'am as I said, we have no control over what the insurence company charges you and can not change it.
Customer: Well that is BULLSHIT!! I NEVER paid more than three dollars for MY "POPULAR HERPES MEDICATION"!!!!!!!
Me and clerk:
Customer: *Very quickly whips out a five from her purse, throws it at me, and runs away*
It is our peak time today, and our line 10 people deep so I am assisting the clerk at the register.
A woman comes up to the counter.
Clerk: Hello! Can I please have your name and birthdate?
Customer: *gives information*
Me: *retrieves script and scans it into the register* That will be five dollars ma'am.
Customer: No no no, I paid three dollars last month for the co-pay, it should be the same this month!
Me: *goes into an explanation about that it was a new year and some insurence companies changed what and how they covered certain items*
Customer: Well, I should only have to pay the three dollars I paid last time!
Me: Ma'am, we do not have any control over what the insurence company charges you. If you would like, I could try and resubmit it to see if we may get a different out come, or call them?
Customer: No! I want you to ring me out for three dollars right now! I don't have time for this!
Me: Ma'am as I said, we have no control over what the insurence company charges you and can not change it.
Customer: Well that is BULLSHIT!! I NEVER paid more than three dollars for MY "POPULAR HERPES MEDICATION"!!!!!!!
Me and clerk:
Customer: *Very quickly whips out a five from her purse, throws it at me, and runs away*
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