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Hello All!
It's been quite some time since I've posted and I think it's rightly time for a comeback. So anyway, I have a pretty good one here for you to get back into the groove.
CS = Customer
Me = Duh?
CS: I have a problem with my phone. I've only had it for like a month and it's freezing and stuff.
Me: Okay, let's have a look. *Looks some information up in the computer system* Well I'm actually seeing that you've had it since October.
CS: Yea whatever it's new and I think it needs to be replaced.
Me: I see a bunch of 3rd Party Applications here... a few of which I know cause memory leaks that will cause this problem. I can wipe the phone out and it'll fix it right up. I'll save your phonebook, it'll take me probably about 20 minutes.
CS: Oh I can't wait, just exchange it.
Me: Unfortunately I can't do that, but I assure you the reset will fix it. Just give me 20 minutes.
CS: Well I don't have time for you to do that. Look you're wasting my time I'm very busy. This is my business phone and I need it up and running NOW. Sprint has cost me $3000 with this problem.
Me: Allright well in 20 minutes you'll be on your way again.
CS: Look I pay for service and insurance, I've been with you for 15 years...
Me:
CS: Exchange my phone or you'll be very sorry because you'll loose me as a customer and I assure you the executives will hear about you and your
service.
Me: First of all, watch your language. A mature adult doesn't need to act like a 5 year old at the first sign of trouble. Second, where can you go with a broken piece of equipment and have it fixed in 20 minutes? So you can leave now and get on with your business or sit down and relax for 20 minutes while I fix this. What are you going to do?
CS:
Ok, you have 20 minutes - I'll be timing you.
What a tool.
It's been quite some time since I've posted and I think it's rightly time for a comeback. So anyway, I have a pretty good one here for you to get back into the groove.
CS = Customer
Me = Duh?
CS: I have a problem with my phone. I've only had it for like a month and it's freezing and stuff.
Me: Okay, let's have a look. *Looks some information up in the computer system* Well I'm actually seeing that you've had it since October.
CS: Yea whatever it's new and I think it needs to be replaced.
Me: I see a bunch of 3rd Party Applications here... a few of which I know cause memory leaks that will cause this problem. I can wipe the phone out and it'll fix it right up. I'll save your phonebook, it'll take me probably about 20 minutes.
CS: Oh I can't wait, just exchange it.
Me: Unfortunately I can't do that, but I assure you the reset will fix it. Just give me 20 minutes.
CS: Well I don't have time for you to do that. Look you're wasting my time I'm very busy. This is my business phone and I need it up and running NOW. Sprint has cost me $3000 with this problem.
Me: Allright well in 20 minutes you'll be on your way again.
CS: Look I pay for service and insurance, I've been with you for 15 years...
Me:
CS: Exchange my phone or you'll be very sorry because you'll loose me as a customer and I assure you the executives will hear about you and your
service.Me: First of all, watch your language. A mature adult doesn't need to act like a 5 year old at the first sign of trouble. Second, where can you go with a broken piece of equipment and have it fixed in 20 minutes? So you can leave now and get on with your business or sit down and relax for 20 minutes while I fix this. What are you going to do?
CS:
Ok, you have 20 minutes - I'll be timing you.What a tool.
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