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People email our library asking us to make copies. It's nice when they ask for the price. It annoys me when they say, "scan it and email it to me." As in, you think we do this for free?
Friday someone sent a request for "Oct 5, 2008 Latin Grammy article, A1". So I look at page A1, and nothing about the Latin Grammys. I look through out the paper, hoping to see something, like nominations or winners. Nothing. I look online for that date and one article came up about a woman painter. I really don't see the Latin Grammy aspect of it so I send an email to the patron asking her to clarify or maybe she has the date wrong, could she recheck the date.
My boss told me to look at the "woman painter" article anyway.
Only two lines mentioning the Latin Grammys, both pretty much saying, "...won a competition to have her work represent the Latin Grammys." And it was on page G1. Looking at the online ed., I see on top it says "A1" but at the bottom it says "G1".
So I'm thinking, since the patron probably looked at the online article, and found it by just typing in "Latin Grammys" would it have killed the patron to at least put the title of the article, or say, "The article is about Liz Ortiz", instead of just say "Latin Grammys"? Since the online article was just a blurb, and wasn't the whole article, and didn't mention at all "Latin Grammy" or "Grammys"?
And the patron wanted it "scanned and emailed" and "asap". I'm betting she/he doesn't pay for it and doesn't contact us again for it.
Friday someone sent a request for "Oct 5, 2008 Latin Grammy article, A1". So I look at page A1, and nothing about the Latin Grammys. I look through out the paper, hoping to see something, like nominations or winners. Nothing. I look online for that date and one article came up about a woman painter. I really don't see the Latin Grammy aspect of it so I send an email to the patron asking her to clarify or maybe she has the date wrong, could she recheck the date.
My boss told me to look at the "woman painter" article anyway.
Only two lines mentioning the Latin Grammys, both pretty much saying, "...won a competition to have her work represent the Latin Grammys." And it was on page G1. Looking at the online ed., I see on top it says "A1" but at the bottom it says "G1".
So I'm thinking, since the patron probably looked at the online article, and found it by just typing in "Latin Grammys" would it have killed the patron to at least put the title of the article, or say, "The article is about Liz Ortiz", instead of just say "Latin Grammys"? Since the online article was just a blurb, and wasn't the whole article, and didn't mention at all "Latin Grammy" or "Grammys"?
And the patron wanted it "scanned and emailed" and "asap". I'm betting she/he doesn't pay for it and doesn't contact us again for it.
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