Just come back off a 3 day trip and had a few gems:
Passenger: Why can't we take off? I'm late for my VERY important meeting
Me: Well as the Captain has just explained, there has been a lot of snow and it's not safe for us to take off right now, the wings are being de-iced and hopefully we will can get going soon.
Passenger: This isn't acceptable!
Me: Well, neither is crashing after take-off due to ice build up on the wings.
Ok maybe I was a bit blunt but the passenger was quite rude and at least my comment shut him up.
Also had flight to Geneva which is always full of passengers with severe entitlement issues and general all round snobbery.
Passenger: My son cannot eat this sandwich, it has far too much mayo!
Me: These are the only sandwiches we have I'm afraid.
Passenger: Can you get me some food from business class then AT LEAST?
Me: I'm afraid not, they only cater for the exact numbers of passengers.
Passenger: Well he CANNOT eat this, can't you get another sandwich?
Me: Unfortunately we do not have a Subway attached to the plane so the answer is no.
The passenger just stared at me and shut her mouth.
Flight full of people who cannot say please or thanks and throw their rubbish at you like you are a maid. I said 'you're very welcome' to everyone who was rude in the manner and it really pissed them off
The best way to handle these people is firmly othewise you will be running round after them all flight.
Passenger: Why can't we take off? I'm late for my VERY important meeting
Me: Well as the Captain has just explained, there has been a lot of snow and it's not safe for us to take off right now, the wings are being de-iced and hopefully we will can get going soon.
Passenger: This isn't acceptable!
Me: Well, neither is crashing after take-off due to ice build up on the wings.

Ok maybe I was a bit blunt but the passenger was quite rude and at least my comment shut him up.
Also had flight to Geneva which is always full of passengers with severe entitlement issues and general all round snobbery.
Passenger: My son cannot eat this sandwich, it has far too much mayo!
Me: These are the only sandwiches we have I'm afraid.
Passenger: Can you get me some food from business class then AT LEAST?
Me: I'm afraid not, they only cater for the exact numbers of passengers.
Passenger: Well he CANNOT eat this, can't you get another sandwich?
Me: Unfortunately we do not have a Subway attached to the plane so the answer is no.
The passenger just stared at me and shut her mouth.
Flight full of people who cannot say please or thanks and throw their rubbish at you like you are a maid. I said 'you're very welcome' to everyone who was rude in the manner and it really pissed them off

The best way to handle these people is firmly othewise you will be running round after them all flight.

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