I am glad I hired smart employees

[ZumZum]

We were a little busy today, apparently some schools were off.
Anyway, I was working up front and my cashier "T" calls me over. He was in the process of ringing up a customer.
He tells me that one of our brand new polos has a sale ticket on it. I look, sure enough it does. It has a ticket for a short sleeve shirt on it, saying it's on sale for $11. The shirt is $34.

I turn to the customer and say, "I am sorry, but this is not the correct ticket for this item. I am unable to ring it at this price." She tells me she found it on the sale rounder. I tell her that I am sorry, but someone had switched the tickets. She says ok, but she doesn't want it.

Next she hands T a brand new sweatshirt. This has a sale tag on it too! Saying it's $9. It's a $30 sweatshirt. The ticket was from a t-shirt.
Now I am pissed. I know she did it, but can't prove it. I say again, that the ticket on the item doesn't match the piece and I am unable to honor it.

She says, again, that she found both pieces on the sale rack.
Yeah, right. What she doesn't know is that my employee, "N", spent ALL day yesterday fixing, straightening and sizing the rounders. So I know there was no full price merchandise on it. Also, isn't it interesting that the TWO items she wanted were the only ones like it supposedly on the sale rounder?

She did wind up buying the sweatshirt. Probably to save face. We are betting on how many days it takes her to return it.

After she left I went over to the sale rounder and found both of the shirts that the sale tickets belong to. "T" said that he had seen her looking at those items earlier.
Ugh.

[hawkchick11]

Ugh I hate it when people do that. The clothing store I worked at would use hang tags on items when the promotions changed... people were always switching them. I watched a lady switching hang tags on brand-new merchandise, the funny thing was, she saw me watching her. But she still freaked out on me when
I rang her up and wouldn't give her the prices she had switched them to.

[heather124]

I had the same thing happen to me once but I actually saw the woman changing the price stickers on some books. I waited until she brought them up, scanned them into the computer and gave her the (actual) total price, thats when she started telling me that the sticker price said so and so and that I had to give it to her for that price no matter what the computer said. I told her no I don't, especially when I stood there for 5 minutes watching her change the price stickers. I don't think I've ever had someone turn so red and hurry out of a store so quickly.

[Enjis]

Oh, I really hate ticket switchers. Luckily, we DON'T have to sell it to them if we catch it. We can say 'sorry, but someone switched tickets on this' and when I do that, I RIP the ticket in half, so they can't take it to a less experienced salesperson and try the trick with them.
"But *I* didn't do it!" is a pretty standard reply.
"Oh no...of course not. But it was still done" I say.

Sure...like some thief switches tickets on garments and leaves them hanging around for OTHER customers to innocently find and try to buy. Right.

Look! It's the Ticket-Switching Faerie, come to leave surprizes for good little customers!

[Kogarashi]

That's why I usually try to lay the blame on that mythical "some kid" that likes to run around the store misshelving items as well. That way the customer can't claim I'm accusing them of ticket switching, but I also cover my own butt so that most will back down and let me ring it up the actual price (or will say, "Then I don't want it," which irks me but isn't as bad as throwing a fit over an obviously wrong price).

It does bug me, though, when our Softlines people (and a few of the other departments that occasionally do large loads of clearance) put clearance tags on items, but forget to change the price in the register system, so they're still ringing up more expensive. ::bangs head::

And then there's the customers who all come up and leave items in the cart and just tell me how many they have at such-and-such price, and act like I'm a small retailer with an old POS system that rings things up by quantity and price rather than barcode. No matter how often they shop at larger American retailers, they do this to me.

[starglitter]

We had a woman who switched the stickers on steaks. They were like 10+ dollar steaks and she put stickers for chicken on them that were like 2$ tops. Someone saw her ripping the tags off back in the meat department and came up to tell the girls at the service desk. They called the manager. He didn't do anything. The next time the lady came in, she did the same thing. They told another manager who finally did something (what, I don't know, I just know he caught).

[Becks]

When I worked at Goodwill, nothing warmed my heart more than having someone come up to my register with clothing that I had priced myself, but without the tags I put on them.

Especially fun was when they didn't bother matching the color of the tag to the color of the plastic.