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Alright this may run long since i had two stand out instances and a few wtf moments.
*edit* holy cow this ran long >.<
TV guy:
This started yesterday and my co-worker may post this part on here as he has an account but essentially as the story goes he is a huge haggler. he managed to get a tv from 1000 to 450. Granted this TV was on discount and discontinued but still thats a major drop. He then puts it on hold and comes in today to pick it up and sends another co-worker to go get it and asks me to cover him in Home E.
Enter the E man >.< (thats me!)
At this point all i know is my co-worker went off to get a tv for this customer that he had on hold and it was a display model. He then asks me if there is no romote with the TV if he can get one for free. I tell him 'i can try and swing it but i will have to ask the people in this department' he seems fine with that and decided to return in a half hour with his family to pick it up. After he leaves i learn of what has already happened and managment tells me to NOT lower the price AT ALL or give ANYTHING else as he already has a fantastic deal.
I end up covering Home E almost all night as my co-worker is under the weather. The man comes back and inquires about the romote and i tell him i cant do anything for him as far as free goes. He then tells me he called Acer and they would charge him 100$ for a new romote. I refrain from telling him that with all his money dsaved on this it should be no problem. He then asks me to ask a manager about the romote as he goes off to look at some romotes.
I ask my manager passing by since i said i would even though i knew the answere. He said no this deal is at 450 and thats that and i agree. I tell the customer this and he seems to go along fine. He then says he will be back later with his son to look at it >.<
Alruight so now his son comes in (around 20-30) and says '450 is all you can give us?' to which i responde with a 'yep' and he starts trying to haggle for awhile. I stand firm and dont budge. After a lot of this they finally decide to pay for it. As i am missing a sku for a 32" i ring it up as a 27" with a note about the on hand issue it may cause. He then whines about the recycle fee for a bit then pays. His son then notices i rang it up as a 27 and not a 32 and demands i phone other stores for the sku since we did it wrong.
ten minutes later i finally find the sku on the other side of the city process the exchange and enjoy him looking confused.
SC: why is it 5 dollers more?
Me: A 27" has a 25 dollar recycling fee. A 32" has a 30 dollar fee
The son then proceeds to inspect the TV making sure there is no marks or scratches. I almost hopes there would be so i could tell them no again to further discounts. Then they grab about 20 $7.99 movies from an area with an 'All movies 299-799' sign up and claim they are all 2.99. 5 minutes later they realize im not taking their shit today.
they leave AGAIN and ask me to wrap it up since it is raining outside.
I finally go on break after 2 hours of this and learn they asked my coworker for a free romote after i left. He didnt budge either and they finally left.
Ok feel free to stop paying attention now or have a nap before story two. Mods feel free to seperate it into a seperate story if it runes way to long....
Bed lady
During my Home E stint a lady calls me for my major home fashions askingf since she saw an add running in the flyer that if you spend 1000+ on a mattress set you get a 75$ gift card. She wants to redeem it on her purchase from a month ago. I tell her i will ask a manager but i wont get my hopes up since it was a long time ago and i will call her back when i get a chance since im swamped tonight (dealing with TV guy). She asks if she can come in and i tell her she can do what she wants i still gotta OK it with a manager and cant guerentee it. After i hang up my manager happens to walk by and i ask him about it. He is cool with it and i think no biggie. Thats around when TV guy came back the 2nd time and i got super busy.
Fast forward to my break and i get a call from the service desk about the lady saying she is here (yay). I cut my break short and go and look for the ad she had told me about since i didnt know how to process the 75$. I look in this weeks flyer and next weeks and last weeks and our newspaper add and phone another store. No one has heard of it. I call back to the service desk saying i will be a bit and it seemed cool. I ask a manager and HE hasnt heard of it either. So i get another call from the service desk and i can hear the lady screaming in the background. (remember this is the lady i told i was swamped and i also told her it may be better for her to come in tomorrow when i wasnt so busy) I decide to head out and i tell the manager i may call him in a minute or two.
I get to the service desk and she whips out the ad.......FROM ANOTHER STORE. Granted we are associated but its a different chain from us. We sell kinda the same merch but its their flyer not ours. I tell her i can honor it on her purchase last month ins our store and she responds with this little exchange.
Sc: Well where is your manager?
Me: In the back.
SC: and WHY cant I TALK to HIM!?
me: You can if you want
So i go get our manager and i leave him to deal with her. Eventually he caves couse she is screaming to much and crap and (i feel sorry for him from this) he has been a manager in our store for four days
. We decide to just give her 75$ off her purchase so she cant try and get stuff from other stores.
Customer leaves happy. I flip her the bird upon exit.
Side note: This lady has made us change her order about 4 timers so far. Cant stand her.
Few one liners from tonight if your feel like a wind down from that
"Is a type D bag the same as a type F bag?'
"I have a 4 belt will it work with a 7?"
'E*** both your calls are on line 101
'
'E*** you shouldnt quit what would we do without you!'
*edit* holy cow this ran long >.<
TV guy:
This started yesterday and my co-worker may post this part on here as he has an account but essentially as the story goes he is a huge haggler. he managed to get a tv from 1000 to 450. Granted this TV was on discount and discontinued but still thats a major drop. He then puts it on hold and comes in today to pick it up and sends another co-worker to go get it and asks me to cover him in Home E.
Enter the E man >.< (thats me!)
At this point all i know is my co-worker went off to get a tv for this customer that he had on hold and it was a display model. He then asks me if there is no romote with the TV if he can get one for free. I tell him 'i can try and swing it but i will have to ask the people in this department' he seems fine with that and decided to return in a half hour with his family to pick it up. After he leaves i learn of what has already happened and managment tells me to NOT lower the price AT ALL or give ANYTHING else as he already has a fantastic deal.
I end up covering Home E almost all night as my co-worker is under the weather. The man comes back and inquires about the romote and i tell him i cant do anything for him as far as free goes. He then tells me he called Acer and they would charge him 100$ for a new romote. I refrain from telling him that with all his money dsaved on this it should be no problem. He then asks me to ask a manager about the romote as he goes off to look at some romotes.
I ask my manager passing by since i said i would even though i knew the answere. He said no this deal is at 450 and thats that and i agree. I tell the customer this and he seems to go along fine. He then says he will be back later with his son to look at it >.<
Alruight so now his son comes in (around 20-30) and says '450 is all you can give us?' to which i responde with a 'yep' and he starts trying to haggle for awhile. I stand firm and dont budge. After a lot of this they finally decide to pay for it. As i am missing a sku for a 32" i ring it up as a 27" with a note about the on hand issue it may cause. He then whines about the recycle fee for a bit then pays. His son then notices i rang it up as a 27 and not a 32 and demands i phone other stores for the sku since we did it wrong.
ten minutes later i finally find the sku on the other side of the city process the exchange and enjoy him looking confused.
SC: why is it 5 dollers more?
Me: A 27" has a 25 dollar recycling fee. A 32" has a 30 dollar fee
The son then proceeds to inspect the TV making sure there is no marks or scratches. I almost hopes there would be so i could tell them no again to further discounts. Then they grab about 20 $7.99 movies from an area with an 'All movies 299-799' sign up and claim they are all 2.99. 5 minutes later they realize im not taking their shit today.
they leave AGAIN and ask me to wrap it up since it is raining outside.
I finally go on break after 2 hours of this and learn they asked my coworker for a free romote after i left. He didnt budge either and they finally left.
Ok feel free to stop paying attention now or have a nap before story two. Mods feel free to seperate it into a seperate story if it runes way to long....
Bed lady
During my Home E stint a lady calls me for my major home fashions askingf since she saw an add running in the flyer that if you spend 1000+ on a mattress set you get a 75$ gift card. She wants to redeem it on her purchase from a month ago. I tell her i will ask a manager but i wont get my hopes up since it was a long time ago and i will call her back when i get a chance since im swamped tonight (dealing with TV guy). She asks if she can come in and i tell her she can do what she wants i still gotta OK it with a manager and cant guerentee it. After i hang up my manager happens to walk by and i ask him about it. He is cool with it and i think no biggie. Thats around when TV guy came back the 2nd time and i got super busy.
Fast forward to my break and i get a call from the service desk about the lady saying she is here (yay). I cut my break short and go and look for the ad she had told me about since i didnt know how to process the 75$. I look in this weeks flyer and next weeks and last weeks and our newspaper add and phone another store. No one has heard of it. I call back to the service desk saying i will be a bit and it seemed cool. I ask a manager and HE hasnt heard of it either. So i get another call from the service desk and i can hear the lady screaming in the background. (remember this is the lady i told i was swamped and i also told her it may be better for her to come in tomorrow when i wasnt so busy) I decide to head out and i tell the manager i may call him in a minute or two.
I get to the service desk and she whips out the ad.......FROM ANOTHER STORE. Granted we are associated but its a different chain from us. We sell kinda the same merch but its their flyer not ours. I tell her i can honor it on her purchase last month ins our store and she responds with this little exchange.
Sc: Well where is your manager?
Me: In the back.
SC: and WHY cant I TALK to HIM!?
me: You can if you want
So i go get our manager and i leave him to deal with her. Eventually he caves couse she is screaming to much and crap and (i feel sorry for him from this) he has been a manager in our store for four days
. We decide to just give her 75$ off her purchase so she cant try and get stuff from other stores. Customer leaves happy. I flip her the bird upon exit.
Side note: This lady has made us change her order about 4 timers so far. Cant stand her.
Few one liners from tonight if your feel like a wind down from that
"Is a type D bag the same as a type F bag?'
"I have a 4 belt will it work with a 7?"
'E*** both your calls are on line 101
''E*** you shouldnt quit what would we do without you!'
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