Announcement

**Biggie** · 02-12-2009, 06:04 AM

The problem with SC's is that usually by being so mean and rude they get their way. If management would just start telling them "NO" then we would be free of this phenomenon. And this may be an outrageous generalization but old people tned to be the most entitlement oriented out there. They figure since they are old they should be treated as royalty. Not ALL old people are like this but there are alot out there.

**CoffeeMaker** · 02-12-2009, 07:53 AM

I work for a place that i get alot of "those people" i have learned that you cant let it bother you! its only one person. They arent signing your checks are they? no. Do your job and if they dont like it owe well. F*** them. Really...no matter where you go or what type of job you have you will always have people like that. they arent worth your time being mad over them you know?! i know how you feel!

**Anakah** · 02-12-2009, 08:34 AM

Man at my work if they are calling me a bitch, (I know you can't do this cuz we work in way different atomosphere's) I'd walk away, threaten to call security or make a Supervisor deal with it. I do not get paid enough to get berated by an idiot. You shouldn't have to either. That Supervisor of yours should have stepped in and not just discounted all her items.

**Dips** · 02-12-2009, 12:01 PM

My boss has told me that if a customer becomes abusive (yelling or swearing AT me, name calling, etc.) that I'm allowed to refuse service and hang up on them.

It's never gotten that far yet, thank goodness. I wonder if the fact that I HAVE the power somehow gets conveyed to the SCs and they know they can't cross that line?

If I owned a store, I'd put that in the training.

"You are not being paid to take abuse. If a customer calls you names or starts yelling and swearing, tell them politely:

"Please don't [yell at me, swear at me, call me names]."

If they continue reply:

"I'm sorry, but if you don't stop [yelling at me, swearing at me, calling me names], my manager has authorized me to refuse to serve you."

If they still don't stop the procedure is to stop the transaction, close the drawer (even if you are in the middle of making change) and page a manager. Inform them:

"I'm sorry, but I cannot continue to serve you because you are [yelling at me, swearing at me, calling me names. I have suspended this transaction and paged my manager over."

At that point it would be OK for the employee to leave his station to calm down while waiting for the manager to come over, as long as he stays nearby to fill the manager in so he can finish the transaction.

It's polite and professional. It gives an upset customer many chances to calm down and act civilized. But it also tells them in no uncertain terms that their crap won't fly.

**AriRashkae** · 02-12-2009, 12:40 PM

Quoth AriGriffin View Post

That is only part one. I’ll post part two once I’ve had time to calm down from that. It was worse that part one. I’d like to know why everyone is calling me a bitch. I am not. I am polite, friendly, and make small-talk. How am I a bitch?

Well, if a slut will sleep with anyone, and a bitch will sleep with anyone but you, in SC-Land, a bitch must be any employee who doesn't read minds and part the heavens to give them exactly what they want.

Consider it a badge of honor. I do.

**wraiths_crono** · 02-12-2009, 12:48 PM

hmmm, I think i've been reading these for too long: 1. I am glad I work in a business where I can back talk customers when they are being rectal-head-wear, and end the call (plus since my 'customers' work for my company, I usually send a nice email to their sup and mine, esplaning why they were being stupid)

2. I have started to have no fear in calling someone an EW in line, or rude, when they attack the cashier for the line I am in.

3. GAH!

**Gerrinson** · 02-12-2009, 01:43 PM

Quoth AriGriffin View Post

ONE-
SC1 puts down items in front of me; SC2 places items beside SC1’s stuff.
Me- *while scanning SC1’s items* Will this be separate or together?
SC2- Together, you stupid fat-ass bitch.
Me-

Okay, right there is where you say "We retain the right to refuse service to anyone. We are now refusing to serve you. The exit is over there."

Well, in a perfect world. There is no reason you should have to put up with that kind of abuse. In fact, if your store doesn't allow to refuse to serve people acting like that, then perhaps you should comment on the fact that it creates a hostile work place.

As for the second pair, well, they should get the same as the first.

I have nothing else to offer buy my sympathies and some cookies. *cookies!*

**Irving Patrick Freleigh** · 02-12-2009, 04:14 PM

Real nice of your manager to be a spineless wimp there. If I were in charge that crotchety old skinbag wouldn't be getting a discount, and she'd be tossed right out the door if she continued to berate you further.

**mandaliz8704** · 02-12-2009, 06:38 PM

I'm sorry.

The first people that called you a stupid fat ass bitch would have been left standing at the counter all by themselves if they'd said that to me. I don't get paid enough to put up with that bull.

**AriGriffin** · 02-12-2009, 07:19 PM

Part Two-
C1- Elderly Woman
C2- Man in his 30s

C1 puts her things on the counter. C2 puts his things on the counter smack-dab next to C1’s. C1 & C2 are talking/acting like they are related- mother & son.
I scan C1’s items and get to C2’s stuff.
Me- Are these purchases together?
C2- *grunts and pushes items closer*
I scan the items; give the total, and C2 pays with a Benjamin. C1 & C2 leave.
About an hour later, C2 comes back in with the SM who had been outside.
C2- These items were not part of my purchase! I almost got fired by my boss. I want my money back.
SM asks me what happened. I tell SM that I had asked if the items were together and that C2 pushed them forward.
C2- Rants about how he was almost fired and that I was in the wrong and he didn’t even know the man whose purchases were on the receipt and he needed his money back.
SM- Go ahead and refund his money. *leaves*
I have to type in every skew number and price, and give him the total amount, which is just over half of what ‘his’ purchase would have been. I refund the money and give it to him. All this time he is making rude comments on how I need to get an education and how I almost cost him his job. This is coming from a guy that reeks of BO & booze and looks like a drug addict. Sadly, most of the people coming into the store look/act like that. He finally leaves.
C1 & C2 scammed us out of the merchandise and the money.

Add to that most of the SCs I have had all decide to come in that day. There was:
Whistling Man- never talks, just whistles
Creepy Man- he hits on me, calls me lady, and talks about what he is going to do with his purchases (yeah, I can already guess what you are going to do with a box of condoms, lotion, and tissues)
Sunglass Man- who has to try on every dang pair of cheap sunglasses we have and never buys anything
Leave-Behind Woman- she brings in a bag from another store and it stays when she leaves- she comes back and rants how I should have reminded her about the bag
Weird Lady- she never talks, she hisses like a cat, spits on stuff, urinates behind the building, reeks of BO and urine
Wreath Lady- X-mas issue, thankfully she turned right around and left when she saw I was the only one on the register, but she left behind a cart full of crap that I had to put back once my shift ended.

MO was picking me up, and she got angry with me because I wasn't able to leave until 30 minutes after my shift eneded and she was five minutes late to her Girl Scout troop meeting. I was late because we had to have a meeting about the stuff C2 did, I had to put away stuff, clean my area after someone trashed it while I was counting down the till. I may or may not have a job because of C2. It depends on the District Manager and the SM. I am supposed to hear about when I show up tomorrow.

$6 an hour (after taxes) is not worth this abuse. I rarely get a break and I work 6-7 hours at a time. I’m lucky if I can get someone to cover my register so I can go use the restroom. I can’t sleep at night and I am extremely stressed out. Unfortunately, there is nothing else in town.

**~~PepperElf~~** · 02-12-2009, 07:23 PM

SC2- Together, you stupid fat-ass bitch.

I'm sorry but I can't complete this transaction. Please leave.

shouldn't have to put up with cockwallet wannabes (yeah cs 1 & 2 don't even deserve to call themselves cockwallets)

... (is it bad that i'm imagining the salmon is carved out of rocksalt?)

**Buglady** · 02-12-2009, 07:52 PM

Quoth AriGriffin View Post

Yesterday was one of the most stressful days I have ever worked- and consideri
TWO-
OL- Old Lady
CT- OL’s Care Taker

Why did OL have a care-taker? Was this person assisting her with mobility? Because it sounds to me as if there was a dementia issue happening there that CT damn well should have stepped in to deal with! (Hostility and rudeness is a very common first sign of dementia. People start forgetting things and they get scared so they go on the attack; the other thing that can happen is that they start to lose their inhibitions, including the brain-to-mouth filter. Of course, some people are like that all their lives, but not many).

You are right, $6 an hour is not worth that. Unfortunately there are a lot of people, many of them in management and a lot of them customers, who have it ingrained in their heads that if "the economy is bad" that means that (a) they get to dump their own emotional baggage on whoever they want and (b) the people they are dumping on can't/won't do anything about it because continued employment is supposed to trump sanity.

Don't fall for it. When you encounter one of these people, remind yourself to breathe. It is not your problem. It is their problem. You have to deal with OL for five (admittedly extremely unpleasant) minutes. She has to be like that all the time! Keep breathing, don't engage, let them go. You are not a stupid bitch; you know that, everyone who knows you knows that, the opinion of a random and prabably senile

Same goes for managers that freak out at you. Breathe. Let their words blow over you. Breathe more. Ask what they would like you to do if such a situation happens again. Be genuinely interested. Do not engage with "but I" or "but they..." because to a manager with low confidence this is a red flag to a bull! They fasten onto "defensiveness" and they never let go. Trust me on this one. Do not give them anything to grab onto.

It doesn't always save your job, but it goes a long way toward keeping the remaining shreds of your sanity.

Good luck!

**jedimaster91** · 02-13-2009, 12:22 AM

Quoth AriGriffin View Post

I may or may not have a job because of C2. It depends on the District Manager and the SM. I am supposed to hear about when I show up tomorrow.

This is SM's fault, not yours. He/She was the one who told you to refund the money. Unfortunately for you, it's probably a he-said-she-said kind of thing now since from your post it looks like you can change prices without a manager's override code. I really hope SM's screw-up doesn't cost you your job, but then again, maybe it would let you get a better job.

**Irving Patrick Freleigh** · 02-13-2009, 12:34 AM

Quoth AriGriffin View Post

I may or may not have a job because of C2. It depends on the District Manager and the SM. I am supposed to hear about when I show up tomorrow.

$6 an hour (after taxes) is not worth this abuse. I rarely get a break and I work 6-7 hours at a time. I’m lucky if I can get someone to cover my register so I can go use the restroom. I can’t sleep at night and I am extremely stressed out. Unfortunately, there is nothing else in town.

I hate to have to be the one to tell you this, but if it comes down to you and SM, you're going to hitting the bricks.

It's your word against the manager's, and he's more trustworthy and important to the company, dontcha know.

Even when he's retarded enough to authorize a refund without the goods being returned.

I wouldn't have done the refund. I would've made the manager do it. But what's done is done.

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