ahh...more stories about stuck up SC (long)

[Morningchaser]

People like SC 1 and 2 are the reason most people at my store (I work at <coffee shop> as well) have stopped re-making drinks more than once if you can't AT LEAST give us some hint as to what it is you don't like to the drink. I'm just glad they didn't do the thing our SCs usually do and ask for all the drinks that they didn't like on top of the one they're getting. We usually offer it to them since we're just gonna' end up throwing it away anyways and we hate how wasteful things get anyways around there; but after one woman had us re-make her drink 4 times and asked for the mistakes we stopped doing that real quickly!

[CoffeeMonkey]

Coorperate stores are often charged by the company the full cost of the product by the cups they purchace, and then are paid back a commision on their sales, which is based on inventory. Thus the coffee shop would have to pay the full cost of each Vindi cup they used, but since they are only charging the customer for a Grande size they would be losing money on each sale. At those prices at a high volume coffee shop that adds up to a substantial cost.

Well, yes, our corporate store counts its inventory to the cup as well. But the difference in price between a medium cup and a large cup is miniscule, particularly compared to the net sale of a happy customer's drink. That's not even taking into account normal margin of error for these things. Cups get dropped on the floor. Mistakes get made and drinks have to be remade, etc.

What looks better to corporate? Making certain that the right size drink is in the right size cup and saving literally pennies on the cost of the cup, or making a customer happy by providing them with the drink they want instead of insisting they buy a different size? That drink might cost four dollars, and if that customer comes once a week, THAT adds up to a substantial sum.

[Polenicus]

Well, yes, our corporate store counts its inventory to the cup as well. But the difference in price between a medium cup and a large cup is miniscule, particularly compared to the net sale of a happy customer's drink. That's not even taking into account normal margin of error for these things. Cups get dropped on the floor. Mistakes get made and drinks have to be remade, etc.

What looks better to corporate? Making certain that the right size drink is in the right size cup and saving literally pennies on the cost of the cup, or making a customer happy by providing them with the drink they want instead of insisting they buy a different size? That drink might cost four dollars, and if that customer comes once a week, THAT adds up to a substantial sum.

It's not the cost of the cup itself.

When you have any sort of 'fluid inventory', like fountain drinks, coffee, whatever... tracking sales is damn near impossible, because you can't really count your inventory of ingredients.

... EXCEPT the cups.

This is why most places are anal about it. The cups are really the only way to track how much product has gone out of the store, and compare it to sales. It's also a good benchmark to trigger restocking of inventory.

So, if one day you run out of grande cups, and use venti cups... let's say you make hundreds of grande drinks in a day.

Your accounting for that day is now hopelessly out. Your inventory will say you sold a certain number of venti drinks, but your sales will not reflect that, and your ingredients inventory will be higher than expected. While, in real world terms, it's a minor thing, as far as accountants go, it's a travesty. It basically means the numbers for the entire day are worthless, which throws off the entire month, etc.

[CNBDragon]

I am the easiest mark for any coffee shop. I wander in and will literally ask for "Whatever". All I really want is the caffeine. The local coffee shop staff loves me because they can try out whatever they want on me as long as they put cream and sugar in it. I don't care if it costs eight dollars, it's 3 PM and I need my extra coffee!

I take the same approach to drinks at bars. "Does it come in a funny glass with an umbrella in it? Yeah, whatever, hit me!" My husband doesn't understand it.

this sound like how i learned to drink at the bar. " I don't care, just give me something and tell me what it's called"

The fun ones were always " I haven't come up for a name for this yet"

[PepperElf]

we saw her the next day and she got a venti.....

"Welcome back!!"

tho personally... i just never order anything smaller than veinti anyway. or however you spell it

[Mordecai]

Well, yes, our corporate store counts its inventory to the cup as well. But the difference in price between a medium cup and a large cup is miniscule, particularly compared to the net sale of a happy customer's drink. That's not even taking into account normal margin of error for these things. Cups get dropped on the floor. Mistakes get made and drinks have to be remade, etc.

What looks better to corporate? Making certain that the right size drink is in the right size cup and saving literally pennies on the cost of the cup, or making a customer happy by providing them with the drink they want instead of insisting they buy a different size? That drink might cost four dollars, and if that customer comes once a week, THAT adds up to a substantial sum.

Keep in mind that different places have varying price differences, though. Polenicus already explained the reasoning behind it, so I won't repeat what he already said.

[technical.angel]

this sound like how i learned to drink at the bar. " I don't care, just give me something and tell me what it's called"

I learned my lesson with that... oh boy, did I learn my lesson.

Of course, I'm a light weight.

[Geek King]

I learned my lesson with that... oh boy, did I learn my lesson.

Of course, I'm a light weight.

Neat. They can call it the "T.A.-totaler" then.

[technical.angel]

All I can say is

:P

[corporateslave]

We all make s***y drinks for s***y SC.

Aww, I love your "coffee shop," but I've never been an SC at one, so I guess I wouldn't count in that statement. lol. Everyone (at every one of them I've been to, actually..which is a lot) is usually friendly and the only time I've gotten something I didn't want is when they put whipped cream on my frappuccino. I just scoop it off. I don't understand people that throw fits.

[RetailWorkhorse]

I also had someone ask for a latte with no milk...

.....guh?!?!!?

I take the same approach to drinks at bars. "Does it come in a funny glass with an umbrella in it? Yeah, whatever, hit me!"

That's it, you and I are going bar-hopping and we can share our little umbrella collections!