On Jan. 2 an sc contacted us to make a copy of two articles she submitted to the local paper. Usually the paper would send her copies but they didn't. When she contacted them, they didn't have the copies for her anymore. She wanted us to scan and email the articles to her. Part of her email says:
Your library information desk says this will cost me several dollars. Please contact me about payment.
On Jan. 3, I sent a reply, telling her I was able to get a color scan of one article, since we still had the original paper. The other art. would be in b&w because it was already on microfilm.
Our reply told her the price.
Today, A month and 8 days after we sent the reply, she calls and says to a co-worker: I received this long letter but no scans!
my co-worker, who wants to be nice, tells her she will send the scans for free.
My co-worker then tells me about the story, so I go to the super. I know the woman didn't pay, because it's not on the payment log. I thought maybe the super sent her a letter if the email bounced back. So the super sent the email again.
I think the sc didn't want to pay, and expected us just to send her the scans, even though our reply said:
If you would like a photocopy, please send a check or money order for $9.00, payable to the...We will mail your copy as soon as we receive payment.
Why she wait so long? She expected us to forget she didnt' pay?
Your library information desk says this will cost me several dollars. Please contact me about payment.
On Jan. 3, I sent a reply, telling her I was able to get a color scan of one article, since we still had the original paper. The other art. would be in b&w because it was already on microfilm.
Our reply told her the price.
Today, A month and 8 days after we sent the reply, she calls and says to a co-worker: I received this long letter but no scans!
my co-worker, who wants to be nice, tells her she will send the scans for free.
My co-worker then tells me about the story, so I go to the super. I know the woman didn't pay, because it's not on the payment log. I thought maybe the super sent her a letter if the email bounced back. So the super sent the email again.
I think the sc didn't want to pay, and expected us just to send her the scans, even though our reply said:
If you would like a photocopy, please send a check or money order for $9.00, payable to the...We will mail your copy as soon as we receive payment.
Why she wait so long? She expected us to forget she didnt' pay?
Comment