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These aren't so bad, but are a somewhat regular encounter at times.
It's called EMERGENCY roadside assistance for a reason
It snowed a fairly decent amount here yesterday. Had a call come in for a member who wanted us to pick up his car and tow it home. The problem? He just couldn't drive it in snow. (Ford Mustang) This is not covered. At all. No way around it. If your car is driveable...you have to, uh, DRIVE it.
I feel bad that he was in a not so pretty side of town, but that was still not my problem. The conversation was brief:
ME: Is there anything wrong with your vehicle that it is not operable.
SC: No. I just doesn't drive well in snow. It doesn't move around so well.
ME: Well, unfortunately, that is not a service covered by <company>. That is considered a convience (sp?) tow.
SC: Well, I have to get it home! I'm not leaving it here in this area!
ME: I'm sorry, but if you get it towed, it will not be covered by <company>.
SC: WHAT? Then what the hell do I pay to have this fucking card for? *click*
ME: *to a dead phone line* Uh, for "EMERGENCY" roadside assistance. Not "I'm-a-tool" assistance.
Yeah, sure ya did
Another policy is that we don't provide towing service to vehicles that have been altered in any manner that is not manufacturer spec. Most of the time, the member can sign a damage waiver and we can provide service, however, sometimes, the risk is too high and we have to decline. This was one case.
Guy had a 4WD pickup with a lift kit making it 2 1/2 ft taller than it should be with extra wide tires. Uh, no, this is not covered. No driver I send out will pick this up on shear size alone, let alone find a truck that could fit the tires on a bed or in the spoons (on a wheel lift tow truck, the place where the tires rest are called "spoons" - well, at least here they are...I'm sure there are other names)
This conversation was brief as well...
ME: *knowing full well that such modifications are NOT factory spec* Sir, your alterations are after market, correct?
SC: Yes. *he explains the alterations*
ME: Well, unfortunately, your <company> membership does not cover vehicles that have after-market alterations.
SC: I bought it this way.
ME: *NOT off a dealer lot...if you did, it was a used deal that was traded in that way* But the alterations are still after market?
SC: *in a defeated voice* yes.
ME: I apologize, but I cannot send out service under our policy. *I inform him of the reimbursement procedure if he sought service on his own*
SC: What good will that do if you don't cover it?
ME: It's worth a shot, isn't it?
SC: I don't even know why I'm with <company>.
ME: *Because you love us!?!?* I'm sor.... *aww...he hung up*
Later that day, I had a flub and twice called another member's alterations "altercations". "After market altercations" is how it came out, not once...but twice.
It's called EMERGENCY roadside assistance for a reason
It snowed a fairly decent amount here yesterday. Had a call come in for a member who wanted us to pick up his car and tow it home. The problem? He just couldn't drive it in snow. (Ford Mustang) This is not covered. At all. No way around it. If your car is driveable...you have to, uh, DRIVE it.
I feel bad that he was in a not so pretty side of town, but that was still not my problem. The conversation was brief:
ME: Is there anything wrong with your vehicle that it is not operable.
SC: No. I just doesn't drive well in snow. It doesn't move around so well.
ME: Well, unfortunately, that is not a service covered by <company>. That is considered a convience (sp?) tow.
SC: Well, I have to get it home! I'm not leaving it here in this area!
ME: I'm sorry, but if you get it towed, it will not be covered by <company>.
SC: WHAT? Then what the hell do I pay to have this fucking card for? *click*
ME: *to a dead phone line* Uh, for "EMERGENCY" roadside assistance. Not "I'm-a-tool" assistance.
Yeah, sure ya did
Another policy is that we don't provide towing service to vehicles that have been altered in any manner that is not manufacturer spec. Most of the time, the member can sign a damage waiver and we can provide service, however, sometimes, the risk is too high and we have to decline. This was one case.
Guy had a 4WD pickup with a lift kit making it 2 1/2 ft taller than it should be with extra wide tires. Uh, no, this is not covered. No driver I send out will pick this up on shear size alone, let alone find a truck that could fit the tires on a bed or in the spoons (on a wheel lift tow truck, the place where the tires rest are called "spoons" - well, at least here they are...I'm sure there are other names)
This conversation was brief as well...
ME: *knowing full well that such modifications are NOT factory spec* Sir, your alterations are after market, correct?
SC: Yes. *he explains the alterations*
ME: Well, unfortunately, your <company> membership does not cover vehicles that have after-market alterations.
SC: I bought it this way.
ME: *NOT off a dealer lot...if you did, it was a used deal that was traded in that way* But the alterations are still after market?
SC: *in a defeated voice* yes.
ME: I apologize, but I cannot send out service under our policy. *I inform him of the reimbursement procedure if he sought service on his own*
SC: What good will that do if you don't cover it?
ME: It's worth a shot, isn't it?
SC: I don't even know why I'm with <company>.
ME: *Because you love us!?!?* I'm sor.... *aww...he hung up*
Later that day, I had a flub and twice called another member's alterations "altercations". "After market altercations" is how it came out, not once...but twice.
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