Tonight was a strange shift. I was the manager...and I hadn't met a single one of my co-workers. My new boss is trusting enough of me to leave me in her bar after three shifts! My old boss must have put in a really good word for me 
Anyway...Saturday night, and it was a lot busier than what I was used to, so I spent most of the night serving. And then this old bitch came along.
OB: Old Bitch
CW: Co-worker who I've only just met
Me: Me
Co-worker was serving Old Bitch. The new bar I work at is much smaller, so I was able to hear everything that was going on.
OB: Vodka tonic. Ice and lemon.
CW: OK sure.
He prepared the drink.
OB: No, no, no, no, no! You've put too much ice in!
CW: OK, sorry about that.
Co-worker grabs tongs and starts removing ice.
OB: No, no, no, no, no! Now there's too little.
CW: Ummm...OK.
He puts a couple of cubes back.
OB: What are you doing?!?! That's too much! Seriously! Do you even know what you're doing?
She sticks her hand in the drink and removes the slice of lemon.
OB: And what do you call that? You call THAT a slice of lemon?
CW: I could put another slice in if you are unhappy.
OB: Fine! And take some of that ice out!
He did.
OB: NO! Now there's too little again!
Old Bitch had a friend stood next to her. The friend looked just as annoyed with her friend as we were.
OB: And I wanted slimline tonic!
CW: You didn't ask for slimline tonic!
OB: Well, now I'm asking! Make me a new drink! And get me your manager! You quite clearly don't know what you're doing. You need to be fired.
Me: I'm the manager on duty. I just saw everything, and I don't believe he did anything wrong.
OB: Oh, is that what you think is it?
Me: You asked for a vodka tonic, ice and lemon. You did not specify how much ice, you did not specify that you wanted slimline tonic. All you had to say was "slimline tonic please, and just a little bit of ice" But you didn't. So, I don't believe you have any right to complain.
OB: Oh well, I suppose THAT drink will have to do, won't it? You have a very unhappy customer in here now, I hope you are aware of that!
I have no idea what her problem with CW was. Seriously, if you are that picky about your drink, stay at home and make your own.

Anyway...Saturday night, and it was a lot busier than what I was used to, so I spent most of the night serving. And then this old bitch came along.
OB: Old Bitch
CW: Co-worker who I've only just met
Me: Me
Co-worker was serving Old Bitch. The new bar I work at is much smaller, so I was able to hear everything that was going on.
OB: Vodka tonic. Ice and lemon.
CW: OK sure.
He prepared the drink.
OB: No, no, no, no, no! You've put too much ice in!
CW: OK, sorry about that.
Co-worker grabs tongs and starts removing ice.
OB: No, no, no, no, no! Now there's too little.
CW: Ummm...OK.
He puts a couple of cubes back.
OB: What are you doing?!?! That's too much! Seriously! Do you even know what you're doing?
She sticks her hand in the drink and removes the slice of lemon.
OB: And what do you call that? You call THAT a slice of lemon?
CW: I could put another slice in if you are unhappy.
OB: Fine! And take some of that ice out!
He did.
OB: NO! Now there's too little again!
Old Bitch had a friend stood next to her. The friend looked just as annoyed with her friend as we were.
OB: And I wanted slimline tonic!
CW: You didn't ask for slimline tonic!
OB: Well, now I'm asking! Make me a new drink! And get me your manager! You quite clearly don't know what you're doing. You need to be fired.
Me: I'm the manager on duty. I just saw everything, and I don't believe he did anything wrong.
OB: Oh, is that what you think is it?
Me: You asked for a vodka tonic, ice and lemon. You did not specify how much ice, you did not specify that you wanted slimline tonic. All you had to say was "slimline tonic please, and just a little bit of ice" But you didn't. So, I don't believe you have any right to complain.
OB: Oh well, I suppose THAT drink will have to do, won't it? You have a very unhappy customer in here now, I hope you are aware of that!
I have no idea what her problem with CW was. Seriously, if you are that picky about your drink, stay at home and make your own.
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