This caused an argument in the store.
Today I had a delivery to one of the many gated communities in the area.
It is also one of the few for which I don’t have a code in my number locker I call a brain.
When I pull up I wait by the code .... machine(?) for a few minutes waiting to see if anyone shows up.
After about 3 or 4 minutes I call my customer.
I inform them I either need a code for the gate or for them to meet me at the gate. After informing that, yes, I am at the gate, he tells me he doesn’t have a code, so I tell him to ensure a speedy delivery (or what I really said "Well I can’t get in right now, so if you want your delivery within the next 20 minute...") it would be best if they came to meet me at the gate.
The guy agreed, and I pulled up into some parking spots near the gate. About 5 minutes after I park someone comes up and opens the gate.
Now, here’s where we have the fight.
My manager and another driver say that when they opened the gate I should have followed them in and just gone onto the delivery.
I said, “Well if I was the customer and the delivery driver called me, informed me of the issue and I made arrangements to meet them at gate, depending on how far I was, I would be pissed enough to either stiff the driver, cancel the order or make a formal complaint if the driver hadn't waited as agreed.
Now I wound up with this customer waiting for more than twenty minutes and calling them back twice, once at 15-17 minutes to see how much longer they would be and once at 22 minutes to tell them I couldn’t wait any longer, and if someone wasn’t there in 30 seconds I was cancelling the order. The guy blew up after assuring me twice that someone would be there, saying that he shouldn’t have to come down to the gate, that there are always people there, and he didn’t have a f***ing code, which by the way, I only asked for once.
Today I had a delivery to one of the many gated communities in the area.
It is also one of the few for which I don’t have a code in my number locker I call a brain.
When I pull up I wait by the code .... machine(?) for a few minutes waiting to see if anyone shows up.
After about 3 or 4 minutes I call my customer.
I inform them I either need a code for the gate or for them to meet me at the gate. After informing that, yes, I am at the gate, he tells me he doesn’t have a code, so I tell him to ensure a speedy delivery (or what I really said "Well I can’t get in right now, so if you want your delivery within the next 20 minute...") it would be best if they came to meet me at the gate.
The guy agreed, and I pulled up into some parking spots near the gate. About 5 minutes after I park someone comes up and opens the gate.
Now, here’s where we have the fight.
My manager and another driver say that when they opened the gate I should have followed them in and just gone onto the delivery.
I said, “Well if I was the customer and the delivery driver called me, informed me of the issue and I made arrangements to meet them at gate, depending on how far I was, I would be pissed enough to either stiff the driver, cancel the order or make a formal complaint if the driver hadn't waited as agreed.
Now I wound up with this customer waiting for more than twenty minutes and calling them back twice, once at 15-17 minutes to see how much longer they would be and once at 22 minutes to tell them I couldn’t wait any longer, and if someone wasn’t there in 30 seconds I was cancelling the order. The guy blew up after assuring me twice that someone would be there, saying that he shouldn’t have to come down to the gate, that there are always people there, and he didn’t have a f***ing code, which by the way, I only asked for once.
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