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For the love of... (long and ranty)
Okay, I know, no one likes their insurance company. You pay them ridiculous amounts of money for benefits that frequently seem not worth it. But how do you not know who your insurance company is in the first place?
Example One
I get patients name, get their script out of the bin, and see we have no insurance.
"Do we have your current prescription insurance on file?"
"Yes."
I try to rerun the insurance, and get a denial. I share this info with the patient.
"Oh, they just sent me this new card."
Example Two
No insurance, try to rerun, patient insists I call their insurance company. I confirm the company, and call.
"This company has not coverage for you since 2006."
"Oh, that's right, they changed it."
Hands me a new card.
Example Three
Patient has no idea who their insurance is through, has no card or ID numbers, but just knows that their scripts are covered. And then gets serious pissed when we tell them we can't bill an insurance without at least having a company to call.
And that's not even getting into the Medicaid people who only know they get things free, but have no other clues, or the Medicare people who never have any concept of who their plan is though.
One of these people, an example two, got me into trouble tonight, because I wasn't chipper enough, and she thinks she saw me roll my eyes.
If only I could tell these people what I thought of them. We're not psychic, you know, we only have the info you give us. If it's wrong, guess who's fault that is.
Example One
I get patients name, get their script out of the bin, and see we have no insurance.
"Do we have your current prescription insurance on file?"
"Yes."
I try to rerun the insurance, and get a denial. I share this info with the patient.
"Oh, they just sent me this new card."
Example Two
No insurance, try to rerun, patient insists I call their insurance company. I confirm the company, and call.
"This company has not coverage for you since 2006."
"Oh, that's right, they changed it."
Hands me a new card.
Example Three
Patient has no idea who their insurance is through, has no card or ID numbers, but just knows that their scripts are covered. And then gets serious pissed when we tell them we can't bill an insurance without at least having a company to call.
And that's not even getting into the Medicaid people who only know they get things free, but have no other clues, or the Medicare people who never have any concept of who their plan is though.
One of these people, an example two, got me into trouble tonight, because I wasn't chipper enough, and she thinks she saw me roll my eyes.
If only I could tell these people what I thought of them. We're not psychic, you know, we only have the info you give us. If it's wrong, guess who's fault that is.
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