"Until we're done"

[powerboy]

Sorry, but I still think the customer was in the wrong. She hissed at Bright_Star after she apologized which should have made it pretty obvious that she/he wasn't trying to be rude. Overall I think she needs to learn some more social skills if she thought that talking down to an employee who meant no ill will towards her was even remotely acceptable.

Yes, Bright_Star did apologized. And honestly, I do not see a problem with "Until we're done". I have been told that, and I just do not find it to be rude. Unless it was said in a rude manner. I do agree that a time frame should be mentioned.

Also, if she really did need something then she should have explained in a calm and reasonable manner what she needed instead of flying off the handle like that.

I did that once and still had to wait. What I was needing, was only about 2 seconds away from me. But no, they would not even grab it for me.

[Irving Patrick Freleigh]

I see no problem with "Until we're done."

Although I personally would've added "We'll try to get this done as quickly as possible."

[pizzaparlorchick]

yeah there was this one time when i was cutting a pizza for a customer, and they asked how long their pizza would be. I said "when I'm done cutting it" and they told me i had an attitude, which wasn't true lol

[JLRodgers]

Last time I worked at a place that did that, when I was in the same situation my reply was "it could be 5 minutes to 2 hours, all depending on what happens -- but generally less than 15 minutes"

If the customer realized (many did actually!) that I meant it could be done at any time, but if something went wrong there'd be a huge cleanup/etc.... that'd be the end of it. But every so often someone pressed for more details. Which I then went into "if the merchandise comes down properly, we'll be done before I get done talking to you -- but if it falls, gets stuck, something falls over, or anything else -- it could take a long time depending on how bad it is."

One time I had an annoying customer that decided to enter the closed isle on their own, I got them out, they said "why?" and as if on cue part of a pallet fell into the isle about where they were (long story.... someone screwed up and put a pallet up that wasn't wrapped -- and it had loose things on it -- on top of that, it had slipped off the rack so when a pallet was removed.... yeah, merchandise fell off... we actually were there to fix it so we knew it was going to happen). I calmly said "because of that" or something to that effect.

[malmalthekiller]

I see no problem with "Until we're done."

Although I personally would've added "We'll try to get this done as quickly as possible."

That's what I was thinking.

I don't see a problem with it either. *Shrug*

[Ironclad Alibi]

While not a store aisle, the concept is the same.